Claudia Sookame
Burbank,United States
Summary
Intensely curious and lifelong learner Operations Manager with more than 10 years of experience in various industries. Focused on coordinating and leading diverse teams and departments in various industries while implementing best practices, driving growth, and controlling costs. I'm self-driven and enthusiastic with an entrepreneurial mindset.
Overview
11
11
years of professional experience
Work History
VP of Franchise Operations
Mammoth Coffee Roasting Co.
07.2023 - Current
- Expanded franchise network by identifying and securing new business opportunities.
- Developed comprehensive franchise strategies for increased brand awareness and market penetration.
- Enhanced franchisee satisfaction with regular communication, support, and training resources.
- Fostered strong relationships with key stakeholders to ensure successful partnerships and collaboration.
- Optimized supply chain management for cost savings and improved product availability across the franchise network.
- Reduced costs by negotiating favorable terms with vendors, suppliers, and service providers for the entire franchise system.
Operations Manager
Tortoise Industries Inc.
03.2020 - 06.2023
- Develop and implement production tracking and quality control systems, analyzing production, maintenance, and other operational reports, to detect production roadblocks
- Customer care through product development and project management
- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Manage relationships with key vendors to minimize price increases and increase company profits
- Oversee profitability and revenue
- Support the President and Vice President ad-hoc.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Bookkeeper
Mammoth Coffee Roasting Co
01.2016 - 07.2021
- Documenting transaction details
- Putting together financial reports
- Fact-checking accounting data
- Notify senior staff of any accounting errors
- Calculate interest charges
- Recording financial transactions
- Tracking payroll data.
Office Manager
Tortoise Industries Inc.
09.2016 - 03.2020
- Review and process all new hire paperwork
- Oversee employee benefits including healthcare, PTO
- Workers Comp Management (claim processing and claim management)
- Safety Training Administration (schedule quarterly safety training)
- Maintain inventory
- Website maintenance
- Basic IT administration (G-suite, server, and office equipment support)
- Manage Accounts Receivables (billing, collections)
- Manager Accounts Payable (cash flow management, vendor payments)
- Material Purchasing
- Developed office efficiency by organizing operations and procedures.
Administrative Assistant
Tortoise Industries Inc.
08.2013 - 09.2016
- Principal communication with customers and vendors
- Assist with HR duties and accounting with various duties as needed
- Maintained and updated website and social media content
- Coordinated the development of various job processes and procedures for company personnel
- Managed all IT support requests and technology troubleshooting.
Education
Human Resources Management and Services -
UCLA Extension
01.2024
Accounting Technology/Technician and Bookkeeping -
UCLA Extension
09.2019
Glendale Community College
12.2005
Skills
- Human Resources (HR)
- Account Reconciliation
- Accounts Receivable (AR)
- Team Leadership
- Training
- Management
- Accounts Payable
- QuickBooks
- Bookkeeping
- Process Improvement
Websites
Languages
Spanish
Native or Bilingual
Timeline
VP of Franchise Operations
Mammoth Coffee Roasting Co.
07.2023 - Current
Operations Manager
Tortoise Industries Inc.
03.2020 - 06.2023
Office Manager
Tortoise Industries Inc.
09.2016 - 03.2020
Bookkeeper
Mammoth Coffee Roasting Co
01.2016 - 07.2021
Administrative Assistant
Tortoise Industries Inc.
08.2013 - 09.2016
Human Resources Management and Services -
UCLA Extension
Accounting Technology/Technician and Bookkeeping -
UCLA Extension
Glendale Community College
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