Claudia Soria Chavez
Modesto
Summary
Bilingual and detail-oriented professional with strong experience coordinating telemedicine services and supporting clinical teams. Known for exceptional organization, active listening, and communication skills. Skilled in technology, patient coordination, and administrative processes that enhance service delivery and client satisfaction. Thrives in fast-paced, team-focused environments.
Overview
10
10
years of professional experience
Work History
Telemed Coordinator
Valley Mountain Regional Center
10.2022 - 11.2023
- Scheduled and organized telemedicine clinics and follow-up appointments.
- Prepared and distributed Zoom links and in-person schedules for providers and clients.
- Attended all telemedicine sessions to support clients and ensure smooth operation.
- Processed and emailed clinical notes to service coordinators and managers.
- Handled telemedicine referrals, intake appointments, and consent forms.
- Maintained updated consumer records and entered Purchase of Service (POS) data into Sandis.
- Sent appointment reminders and coordinated with psychiatric offices on documentation and refills.
Clerical Officer
CASS USDA
09.2021 - 09.2022
- Coordinated scheduling for appointments and meetings, optimizing staff availability and resource use.
- Developed training materials for new reception staff, streamlining onboarding processes.
- Handled multi-line phone systems, providing prompt assistance to callers while managing front desk duties.
- Facilitated communication between departments, enhancing workflow and operational efficiency across the organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Collaborated with HR to synchronize payroll with employee benefits and deductions accurately.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
CNA (Certified Nursing Assistant)
Hylond Nursing Facility
10.2018 - 11.2020
- Monitored vital signs and assisted residents with daily living activities (ADLs).
- Supported mobility, hygiene, and feeding with compassion and professionalism.
- Maintained accurate records and supported nursing staff in patient care.
Caregiver
Beth Haven Nursing Home
06.2013 - 08.2015
- Assisted elderly residents with dressing, toileting, and personal hygiene.
- Prepared and administered medication under supervision and tracked refills.
- Planned and facilitated resident activities to promote engagement and well-being.
- Supported feeding and monitored residents’ health and comfort.
Education
High School Diploma -
Riverbank High School
Riverbank, CA06.2008
CNA - CERTIFIED NURSE ASSISTANT
Hylond
Modesto, CA03-2019
Skills
- Telemedicine Coordination & Scheduling
- Bilingual (English & Spanish)
- Customer Service & Communication
- Technology Proficiency (Zoom, Sandis, Email Systems)
- Time Management & Organization
- Data Entry & Recordkeeping
- Active Listening & Follow-Up
- Team Collaboration
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Telemed Coordinator
Valley Mountain Regional Center
10.2022 - 11.2023
Clerical Officer
CASS USDA
09.2021 - 09.2022
CNA (Certified Nursing Assistant)
Hylond Nursing Facility
10.2018 - 11.2020
Caregiver
Beth Haven Nursing Home
06.2013 - 08.2015
High School Diploma -
Riverbank High School
CNA - CERTIFIED NURSE ASSISTANT
Hylond