Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Claudia Taboada

Miami,FL

Summary

Hardworking and passionate job seeker with strong customer service skills eager to secure a position in an environment that encourages professional growth and development.


Overview

12
12
years of professional experience

Work History

Front Desk Receptionist

Dr. I. Anthony Cardella
04.2016 - 08.2019
  • Greeted patients at front desk while performing check-in responsibilities, collected co-pay's.
  • Performed daily closing of day obligations.
  • Scheduled, coordinated and confirmed appointments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system by responding to inquiries and transferring calls to correct departments and personnel.
  • Maintained confidentiality of sensitive data to protect patient information.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed appointments, verified Insurance, and updated patient records in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.

Medical Biller & Coder; Surgical Coordinator

Dr. Allan M. Jorge
08.2008 - 12.2015
  • Verified patient insurance and authorized diagnostic tests with their insurance companies.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Processed payments via telephone and in person with focus on accuracy and efficiency. Deposited checks remotely.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate medical records.
  • Surgical Coordinator, authorized surgeries with insurance companies, made hospital reservations.
  • Answered high volume of calls and provided excellent customer service.
  • Ordered medical & office supplies.

Customer Service Representative

Allmed Services
09.2007 - 08.2008
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed over 25 patient service referrals daily promptly and effectively.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.

Education

Some College (No Degree) -

Miami-Dade College
Miami, FL

Medical Biller & Coder -

Medvance Institute
Miami, FL
06.2010

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL
06.1999

Skills

  • Over 20 years of Customer Service skills
  • Able to handle multi-line telephone systems
  • Proficient with EMR systems: Practice Suite & ECW
  • Proficiency in Microsoft Office: Word, Excel
  • Knowledge of medical terminology & medical equipment
  • Bi-lingual (English & Spanish)
  • 45 Wpm
  • Able to learn proprietary systems & applications quickly and efficiently

References

Available upon request.

Timeline

Front Desk Receptionist

Dr. I. Anthony Cardella
04.2016 - 08.2019

Medical Biller & Coder; Surgical Coordinator

Dr. Allan M. Jorge
08.2008 - 12.2015

Customer Service Representative

Allmed Services
09.2007 - 08.2008

Some College (No Degree) -

Miami-Dade College

Medical Biller & Coder -

Medvance Institute

High School Diploma -

Coral Gables Senior High School

Similar Profiles

CREATE PROFILE
Claudia Taboada