Claudia Talavera
Meridian,ID
Summary
Dynamic and results-oriented professional promoting a passion for learning. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Extensive training in intercultural communication and early childhood education. Hardworking employee with customer service, multitasking and time management abilities.
Overview
15
15
years of professional experience
Work History
Office Manager/Spanish Teacher
Puentes Spanish Preschool
Boise, ID
10.2012 - Current
- Coordinate and supervise all aspects of the childcare program, including curriculum development, staff training, and parent communication.
- Assist in maintaining compliance with licensing regulations, health and safety standards, and program policies and procedures.
- Monitor ongoing assessments and evaluations of children's progress and communication with parents about their child's development.
- Meet with potential adult Spanish students as well as with parents interested in enrolling their children.
- Build positive relationships with children and families and provided support and guidance as needed.
- Collaborate with other subject and grade-level teachers to build complementary educational frameworks for students.
- Conduct quarterly assessments to determine progress and establish updated learning goals.
- Cultivate collaborative and innovative learning environment to meet each student's unique educational needs.
- Taught Spanish to adults through Spanish immersion classes, following a natural approach method. As well as students in high school and elementary.
Student Assistant
Boise State University Library
Boise, ID
09.2010 - 05.2012
- Library Administration Delivered a high standard of customer service when greeting visitors, library patrons and library staff
- Provided clerical support under the supervision of the Office Manager
- Ability to work and collaborate with people of various ages and cultures
- Receive, direct and relay telephone communication.
- Assisted administrative personnel and professors in providing photocopies and filings.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Assisted with answering telephone calls, managing databases and drafting correspondence.
Customer Service Supervisor
Badger Sportswear, Tide Mfg
Statesville, Managua, Nicaragua
08.2008 - 08.2010
- Oversaw the implementation of organizational policies and procedures
- Monitored the performance of personnel to ensure a productive work environment
- Managed the HR function in the areas of staffing and training
- Motivated employees to achieve personal goals and to consistently meet expected quotas
- Built a teamwork environment that encouraged hard work and collaboration
- Ensured workflow efficiencies, customer service excellence, and quality assurance.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Evaluated employee job performance and motivated staff to improve productivity.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
Assistant Restaurant Manager
McDonald’s Restaurant, Nicaragua
Managua, Nicaragua
2007 - 2008
- Training and Orientation of New Employees Maintained Inventory Control and Facility Maintenance Ensured Corporate Training Procedures and Policies Improved internal cost controls
- Promoted guest satisfaction for steady repeat business
- Executed marketing strategies to improve sales.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Education
Master’s - Bilingual Education
Boise State University
Boise, ID01.2012
Bachelors - Business Administration, Marketing
Universidad Thomas More
Managua, Nicaragua01.2006
Skills
- Strong communication and interpersonal skills
- Ability to work collaboratively with colleagues and parents
- Ability to adapt teaching methods to meet the needs of diverse learners
- Cultural Competence
- Multitasking
- Microsoft Word, PowerPoint, Excel, Canva
Interests
Participated as a member of the Cares More Organization in Universidad Thomas More in Managua, Nicaragua. Cares More is a charitable organization that works with a local public elementary school by helping children through donations of school supplies, holiday gifts and tutoring. Camping with my family and traveling to Nicaragua and Costa Rica to visit family. Francophile, still in pursuit of acquiring French fluency.
Languages
Spanish
Native/ Bilingual
French
Limited
Timeline
Office Manager/Spanish Teacher
Puentes Spanish Preschool
10.2012 - Current
Student Assistant
Boise State University Library
09.2010 - 05.2012
Customer Service Supervisor
Badger Sportswear, Tide Mfg
08.2008 - 08.2010
Assistant Restaurant Manager
McDonald’s Restaurant, Nicaragua
2007 - 2008
Master’s - Bilingual Education
Boise State University
Bachelors - Business Administration, Marketing
Universidad Thomas More
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