Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Claudia Tamayo

Austin,TX

Summary

To secure a position that offers me learning opportunities, while working with a diverse group of people. Hardworking Service Advocate adept at providing outstanding customer service by responding quickly to customer requests, complaints and communications. Uses critical thinking to quickly resolve escalated issues and listen closely to customers. Effective data entry and advanced computer skills. Well-trained Service Advocate with over [Number] years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances. Organized Service Advocate with talents in quickly assessing issues and coordinating effective solutions despite any obstacles. Strong [Field Name] knowledge to multi-task in a fast-paced environment. Achieved awards for [Award Title] and [Award Title]. Passionate [Job Title] with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities. Compassionate Advocate with outstanding communication skills. Goes extra mile to provide assistance to victims of abuse through proficient knowledge of court procedures, network of resources and hard work. Caring Community Health Worker looking to bring [Number] years' experience in the field to a challenging new role. Focused on assisting community members with close support and vital education.

Overview

15
15
years of professional experience

Work History

Service Advocate

Target
Bee Cave , TX
01.2019 - Current
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.

Housekeeping Room Attendant

Sonesta Hotels
Bee Caves, TX
03.2019 - 05.2021
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Organized storage areas for efficient access to materials and supplies.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.

Bus Monitor

AISD Transportation
Austin
01.2009 - 03.2018
  • Monitored bus routes to ensure safe and timely transportation of passengers.
  • Inspected buses for cleanliness, safety hazards, and operational condition before each shift.
  • Enforced safety regulations by reminding passengers to remain seated and keep noise levels down.
  • Assisted disabled passengers by helping them board the bus safely and providing any necessary accommodations during their trip.
  • Communicated regularly with dispatchers to provide updates on route progress and passenger needs.

Customer Service

Walmart
Austin
01.2016 - 06.2017
  • Resolved escalated customer service issues within established timeframes.
  • Resolved customer service issues to ensure customer satisfaction.
  • Developed and implemented customer service policies and procedures to ensure standardization of customer service operations across the nation.
  • Provided customer service to resolve disputes or complaints.
  • Handled all customer service inquiries quickly and professionally.
  • Provided excellent customer service by anticipating guest needs.
  • Resolved customer service issues in a professional manner.
  • Developed customer service procedures, policies and standards for customer service department.

Cashier

Home Depot
Austin
01.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Education

Lanier High School
01.2006

Skills

  • Customer service background
  • Decision-making skills
  • Work Planning and Organization
  • Flexible Schedule
  • Task Prioritization
  • Decision-Making
  • Team building
  • Public Speaking
  • Problem-Solving
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Active Listening
  • Organizational Skills
  • Problem-solving abilities
  • Excellent Communication
  • Bilingual in [Language] and [Language]
  • [Language] Fluency

References

Upon Request

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Housekeeping Room Attendant

Sonesta Hotels
03.2019 - 05.2021

Service Advocate

Target
01.2019 - Current

Customer Service

Walmart
01.2016 - 06.2017

Cashier

Home Depot
01.2015

Bus Monitor

AISD Transportation
01.2009 - 03.2018

Lanier High School
Claudia Tamayo