CLAUDIA TENDONG
CUSTOMER SERVICE REPRESENTATIVE
Houston,TX
Summary
Dedicated Customer Service representative with top-notch skills in oral and written communication and knowledge of service delivery and multitasking abilities. Committed to promoting lasting customer satisfaction by delivering quality service with active listening and analytical problem-solving skills.
Overview
4
4
years of professional experience
Work History
Inbound Warehouse Associate
Amazon
02.2023 - 02.2024
- Collaborated with internal departments for customer satisfaction and order accuracy verification.
- Monitored scheduled shipment dates and communicating variances to customers.
- Processed required paperwork to expedite handling of shipped and received goods.
- Received incoming shipments, compared contents against associated records and collaborated with administrators to resolve invoicing and shipping problems.
Food and Beverage Trainer
MacDonalds
09.2021 - 02.2023
- Trained 5-person staff to enhance customer service and facilitate operations.
- Planned routine upkeep of kitchen equipment and cleaning roles to conform with health codes.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies and reduced waste by 15%
Customer Service Cashier
MacDonalds
09.2019 - 09.2021
- Actively listened to customers, handled concerns quickly to maintain customer satisfaction and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions using POS system.
- Utilized various software applications to process customer orders.
Education
Associate of Arts - Banking And Financial Support Services
Houston Community College
Houston, TX08.2024
High School Diploma -
Andy Dekaney High School
Houston, TX06.2020
Skills
- Interpersonal Skills
- Invoice Reconciliation
- Attention to Detail
- Organization and Prioritization
- Verbal and Written Communication
- Records Management
Timeline
Inbound Warehouse Associate
Amazon
02.2023 - 02.2024
Food and Beverage Trainer
MacDonalds
09.2021 - 02.2023
Customer Service Cashier
MacDonalds
09.2019 - 09.2021
Associate of Arts - Banking And Financial Support Services
Houston Community College
High School Diploma -
Andy Dekaney High School
Similar Profiles
Jason DessaintJason Dessaint
L6 Store Manager at AmazonL6 Store Manager at Amazon
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Nicholas JimenezNicholas Jimenez
Environmental Health and Safety at AmazonEnvironmental Health and Safety at Amazon
Filippo CervettoFilippo Cervetto
Retail Vendor Manager at AmazonRetail Vendor Manager at Amazon
Angelica MyersAngelica Myers
Customer Service Representative at ASC HoustonCustomer Service Representative at ASC Houston