Claudia Terrazas
Mesa,AZ
Summary
Proven track record in enhancing patient care coordination and case acceptance rates at Paul Kelly Maxillofacial. Skilled in dental insurance and exceptional at customer service, I excel in creating efficient treatment plans in the range of $300 to $35,000 and fostering strong relationships. Achieved significant improvements in operational efficiency and patient satisfaction through innovative problem-solving and meticulous recordkeeping.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Treatment Coordinator
Paul Kelly Maxillofacial
04.2017 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Worked effectively in fast-paced environments.
Patient Coordinator
Scottsdale Restorative Medicine
02.2015 - 04.2017
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Lead Scheduling Coordinator
Dolce Solan and Spa
02.2012 - 02.2015
- Implemented continuous improvement initiatives to optimize scheduling processes and increase operational efficiency.
- Maintained detailed documentation of schedule changes, ensuring transparency in all aspects of shift assignments for both employees and management alike.
Pharmacy Technician
Omnicare
02.2009 - 02.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Education
Certification - Pharmacy
Carrington College
Mesa, AZ 06.2007 - 04.2008
High School Diploma -
Westwood High School
Mesa, AZSkills
Appointment Scheduling
Knowledge of dental insurance
HIPAA Compliance
Office Administration
Dental knowledge
Financial Counseling
Recordkeeping
Insurance Verification
Patient Care Coordination
Treatment Planning
Customer Service
Organizational Skills
Creative Problem-Solving
- Highly motivated
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Treatment Coordinator
Paul Kelly Maxillofacial
04.2017 - Current
Patient Coordinator
Scottsdale Restorative Medicine
02.2015 - 04.2017
Lead Scheduling Coordinator
Dolce Solan and Spa
02.2012 - 02.2015
Pharmacy Technician
Omnicare
02.2009 - 02.2012
Certification - Pharmacy
Carrington College
06.2007 - 04.2008
High School Diploma -
Westwood High School
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