Claudia Tlilayatzi
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Energetic and friendly with excellent communication skills and knack for multitasking.
Overview
23
23
years of professional experience
Work History
Front Office Receptionist
Force Framing, Inc.
06.2019 - Current
- Administrative Duties: Handle front desk and phone line management, support employee needs with foreman direct communication, material and trusses to support project completions, complete multiple awarded projects with 8-15 months longevity.
- Prepare permit packages and city business license for awarded projects.
- Review all invoices and applicable waivers from subcontractors
- Submit billing to general contractor directly or billing platforms like GC Pay and Textura.
- Lien Release Processing: Coordinate processing of lien releases form subcontractors, suppliers to ensure timely completion and payment for service rendered.
- Work closely with project managers and accounting teams to support project objectives and mitigate risk associated with lien-related issues
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
IC/QA
Amazon Distribution Center
01.2016 - 01.2019
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Maintained a high level of attention to detail, ensuring thoroughness and accuracy in all aspects of the ICQA role.
- Conducted periodical cycle counts to prevent potential inventory issues.
- Strengthened communication between departments, ensuring timely updates on inventory levels and potential issues.
- Supported fellow associates in their professional development, sharing knowledge, and providing guidance when necessary.
Self-Employed
Cladys Day Care
01.2008 - 01.2014
- Managed inventory effectively, ordering supplies in a timely manner while staying within budget constraints.
- Maintained a clean and safe kitchen environment, adhering to strict sanitation standards for the wellbeing of the daycare children.
- Built strong relationships with clients to deliver emotional support and companionship.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Recognized and reported abnormalities or changes in child's health status to parents.
Receptionist
Force Framing
01.2002 - 01.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Valley High School
Santa Ana, CASkills
- Excellent communication, presentation, and interpersonal skills, with the ability to interact effectively Fluent Bilingual – Spanish
- Telephone skills
- Verbal and written communication
- Problem-solving skills
- Time management
- Building relationships
- Professional demeanor
- Organization skills
- Administrative skills
EXPERIENCE
- Construction Industry
- Administration
- Front Desk
- Customer Service
- Contractor & Subcontract point of contact
Timeline
Front Office Receptionist
Force Framing, Inc.
06.2019 - Current
IC/QA
Amazon Distribution Center
01.2016 - 01.2019
Self-Employed
Cladys Day Care
01.2008 - 01.2014
Receptionist
Force Framing
01.2002 - 01.2007
Valley High School
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