Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - Hobbies
Languages
Timeline
Generic

Claudia Todd

Chapel Hill,NC

Summary

I am looking for an opportunity that will allow me to expand my skill set. I would like to pursue a career utilizing my interpersonal, organizational, and communication skills. Having lived and worked in Europe and South America in the past has given me a great exposure to different cultures and experiences that challenges me to advance in different areas. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Office Manager

Gaulden Wealth Management
11.2018 - 08.2024
  • Coordinate and oversee administrative duties in the office and ensure that will operates efficiently and smoothly
  • Responsibilities include greeting visitors, managing office supplies, overseeing other administrative staff, preparing budgets, and supporting staff with administrative tasks like scheduling meetings
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Bilingual Medical Office Receptionist & Translator

Chapel Hill Children's Clinic
07.2017 - 10.2018
  • Greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized
  • Translated documents from one language to another, acted as translator between doctors, nurses, parents and patients

Translator & Assistant

North Chatham Elementary
01.2014 - 01.2017
  • Answered phone calls and helped parents with inquiries, translated documents from one language to another, acted as translator between teachers, parents and students during conferences in the school, performed clerical duties such as filing, copying, faxing and emailing, placed phones calls in Spanish for the non-bilingual personnel
  • Translated documents from English to Spanish.
  • Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
  • Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
  • Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
  • Specialized in translating complex technical documents, ensuring accuracy and clarity for users.
  • Reviewed final work to spot and correct errors in punctuation, grammar and translation.

Medical Translator

Nicki's International Services
01.2010 - 06.2014
  • Provided medical interpretation services for patients and healthcare professionals in hospitals and physical therapy clinics
  • This involves interpreting clinic procedures, health information, medical treatments, surgery, lab results and policies and procedures

Lead Spanish Consultant

Interactive Healthcare Solutions
01.2007 - 01.2009
  • Interpreted information between Healthcare providers and patients
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Assistant Buyer Specialist & Personal Shopper

Saks Fifth Avenue
01.1999 - 01.2004
  • As assistant buyer worked closely with vendors, maintaining positive relationships, while negotiating specs, pricing, and deadlines
  • Experience working with sophisticated clientele, crafting the customer experience
  • I will lead each client through their shopping experience, guiding them to products and services that are particularly suited to their needs and desires
  • Assisted in developing seasonal buying plans, ensuring optimal merchandise assortment to meet customer demands.
  • Collaborated with other departments to develop effective merchandising strategies, boosting overall store performance.
  • Provided exceptional customer service by promptly addressing inquiries related to product availability, pricing, and special orders.

Airline Ticket Agent and Security

American Airlines & Continental Airlines
01.1994 - 01.1998
  • Provided customer service to incoming passengers, check baggage, and assign seats on the aircraft, responsible for handling ticket reservations, cancellations, alterations, and informing customers when a flight has been delayed or cancelled, dispatching flights from the gate, and notifying flight attendants about any special needs for specific passengers, such as a child flying alone or a disabled passenger
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Implemented company policies consistently, promoting a fair and transparent approach to ticket pricing and availability management.
  • Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.

Education

Communications Technology -

New York University
New York, NY
01.2000

French Language & Civilization - French Culture And Civilization

Sorbonne University
Paris , France
01.1992

Skills

  • Detail oriented
  • Ability to handle multiple projects and tasks
  • Proficient in communicating
  • Interpreting
  • Writing in Spanish
  • Writing in English
  • Team player
  • Excellent interpersonal skills
  • Computer skills
  • MS Office
  • MS Word
  • Access
  • Excel
  • Power Point
  • Customer Relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Administrative Support
  • Document Management
  • Clerical Support
  • Mail handling
  • Scheduling
  • Scheduling Coordination
  • Inventory Control
  • Documentation and control
  • Workflow Optimization
  • Event Coordination
  • Business Administration
  • Teamwork and Collaboration
  • Good Judgment
  • Professional and Courteous
  • Team Leadership
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Interpersonal Relations
  • CRS
  • Knowledge of the travel industry
  • Knowledge of golf
  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability

Certification

Certificate of French Language and Civilization, Present

Additionalinformation - Hobbies

  • Golf
  • Travel
  • Experimenting new restaurants

Languages

Spanish
Full Professional
French
Limited Working

Timeline

Office Manager

Gaulden Wealth Management
11.2018 - 08.2024

Bilingual Medical Office Receptionist & Translator

Chapel Hill Children's Clinic
07.2017 - 10.2018

Translator & Assistant

North Chatham Elementary
01.2014 - 01.2017

Medical Translator

Nicki's International Services
01.2010 - 06.2014

Lead Spanish Consultant

Interactive Healthcare Solutions
01.2007 - 01.2009

Assistant Buyer Specialist & Personal Shopper

Saks Fifth Avenue
01.1999 - 01.2004

Airline Ticket Agent and Security

American Airlines & Continental Airlines
01.1994 - 01.1998

Communications Technology -

New York University

French Language & Civilization - French Culture And Civilization

Sorbonne University

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Claudia Todd