CLAUDIA TORRES
OKLAHOMA CITY,OK
Summary
Accomplished Customer Service Representative with a proven track record at Fred Loya Insurance, adept in critical thinking and computer proficiency. Excelled in resolving high-stress disputes, enhancing customer loyalty, and building relationships, achieving high satisfaction ratings. Skilled in bilingual support and efficient data entry, consistently meeting quality goals for accuracy and timeliness.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Fred Loya Insurance
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Office Secretary
DEL CITY TAG AGENCY
11.2022 - 03.2023
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
Online Personal Shopper
Walmart
05.2021 - 11.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Front Desk Agent
Best Western Plus Barsana
05.2017 - 11.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
High School Diploma -
FRONTIER HIGH SCHOOL
Fort Collins, CO05-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
Certification
PERSONAL LINE LICENSE
LIFE INSURANCE LICENSE
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Fred Loya Insurance
03.2023 - Current
Office Secretary
DEL CITY TAG AGENCY
11.2022 - 03.2023
Online Personal Shopper
Walmart
05.2021 - 11.2022
Front Desk Agent
Best Western Plus Barsana
05.2017 - 11.2021
High School Diploma -
FRONTIER HIGH SCHOOL
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