Claudia Torrijos
Saugus,CA
Summary
To grow my knowledge by establishing myself within a reputable and stable company.
Overview
27
27
years of professional experience
Work History
Equity Union
Valencia, CA
01.2014 - Current
- Host Open Houses.
- Follow up with open house guest.
- Farming.
- Door knocking.
- Member of Advisory Group.
- Network.
- Work with buyers and sellers.
- Negotiate contracts with buyers/sellers.
- Coordinate inspections.
- Coordinate vendors/property repairs.
Officer: Mortgage Manager
Bank of America
Simi Valley, CA
01.2010 - 01.2014
- Manager for a staff of 4 people.
- In charge of timekeeping.
- Implemented policies and procedures.
- In charge of workflow and production.
- Set up training sessions.
- Set up conferences with upper management.
- Assign and coordinate special projects.
OFFICE MANAGER
Art Trucking
Valencia, CA
01.2007 - 01.2010
- Dispatch work daily for trucks.
- Receive and distribute mail.
- Set up appointments with new clients.
- Answer all incoming calls.
- Fill out paperwork for routes.
- Maintain records of hours and work loads.
- Invoice all loads.
- Keep records of invoice, invoice paid and call on any past due invoices.
Post Closing Specialist
LFC
Simi Valley, CA
01.2003 - 01.2007
- Coordinated with notaries and borrowers for loan document signing.
- Answered incoming high-volume calls.
- Scheduled appointments.
- Sorted through mail and FedEx packages.
- Routed packages to proper recipient.
- Maintained my files and ensured that a good communication was kept between the notary and borrower.
- Ensured that signings took place and troubleshoot any problems that would need assistance.
- Reviewed loan documents and ensured that all was signed correctly.
- Prepared loan documents to be sent back to the Lender so the loans could fund in a timely manner.
- Provided any paperwork or corrections needed from borrowers or notaries.
- Kept the communication with both notary and borrower to ensure all corrections took place in a timely manner.
- Uploaded all documents into our computer system.
- Filed all records and ensure that all pertinent documents were received by the proper department within our establishment.
Billing/Accounting
Masterplan
Chatsworth, CA
01.2001 - 01.2003
- Managed accounts for 15 hospitals.
- Received paperwork from technicians invoiced accordingly.
- Balanced accounts.
- Generated statistical reports for each account.
- Covered front desk when needed.
Customer Service Lead
Pacific Sunset
Chatsworth, CA
01.1999 - 01.2001
- Answer about 100 to 140 calls daily.
- Average talk time 3 to 5 min.
- Troubleshoot problems for the customer.
- Ensure that orders left on time.
- Was in charge of high revenue accounts and processed their daily orders.
- Helped generate more revenue from these accounts by providing them with personal customer service.
Education
Bachelors Degree - Psychology
CSUN
Northridge, CASkills
- Type 35-45 wpm
- Microsoft Office proficient
- Operate all office equipment
- Handle a multi line phone
- QuickBooks proficient
Languages
Fluent in both Spanish and English
Timeline
Equity Union
01.2014 - Current
Officer: Mortgage Manager
Bank of America
01.2010 - 01.2014
OFFICE MANAGER
Art Trucking
01.2007 - 01.2010
Post Closing Specialist
LFC
01.2003 - 01.2007
Billing/Accounting
Masterplan
01.2001 - 01.2003
Customer Service Lead
Pacific Sunset
01.1999 - 01.2001
Bachelors Degree - Psychology
CSUN