Hi, I’m
Claudia Tovar
Laredo,TX
Summary
Knowledgeable Dispatcher with 3 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
4
years of professional experience
Work History
Grupo Logistics Inc.Laredo, TX
Dispatcher Coordinator
03.2021 - 07.2022
Job overview
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Created detailed reports of daily dispatching activities and submitted them to management.
- Coordinated with other departments to ensure smooth flow of operations.
- Trained new staff on the use of dispatching software and systems.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Provided guidance to drivers regarding routes, traffic conditions, and other related issues.
- Performed administrative tasks such as scheduling appointments, setting up meetings.
- Managed communications between customers and drivers using two-way radios.
- Updated database with information about dispatched orders, their status.
- Responded promptly to emergency calls from customers or employees in distress.
- Conducted regular safety inspections of vehicles used by drivers for dispatch services.
- Investigated any incidents that occurred during delivery trips and took corrective actions when necessary.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Ed LogisticsLaredo, TX
Dispatch Coordinator
09.2020 - 12.2020
Job overview
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
- Organized emergency shipments when needed according to company policies.
- Negotiated contracts with carriers for transportation services at competitive rates.
- Tracked real-time location of vehicles using GPS technology.
Dicex InternationalLaredo, TX
Executive Assistant
02.2019 - 03.2020
Job overview
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
ConvergysLaredo, TX
Customer Service Representative
02.2018 - 12.2018
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Laredo Community CollegeLaredo, TX
Associate of Science from Physical Therapist Assistant
05.2026
The Professional Cosmetology AcademyLaredo, TX
Esthetics License from Esthetics
04.2023
Premier High SchoolLaredo, TX
High School Diploma
05.2016
Skills
- Driver Communication
- Route Navigation
- Service Coordination
- Database Management
- Customer Relations
- Schedule Management
- Work Order Management
- Data Entry
- Dispatch Coordination
- Delivery Procedures
- Database Updates
- [Software] Proficiency
- Coordinating Urgent Deliveries
- Dispatching Procedures
Languages
Spanish
Native/ Bilingual
Timeline
Dispatcher Coordinator
Grupo Logistics Inc.
03.2021 - 07.2022
Dispatch Coordinator
Ed Logistics
09.2020 - 12.2020
Executive Assistant
Dicex International
02.2019 - 03.2020
Customer Service Representative
Convergys
02.2018 - 12.2018
Laredo Community College
Associate of Science from Physical Therapist Assistant
The Professional Cosmetology Academy
Esthetics License from Esthetics
Premier High School
High School Diploma
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