Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Claudia Turnbow

Memphis,TN

Summary

Versatile and dynamic professional with a background at Endeavorair, adept in customer service and emergency situations management. Excelled in training peers, enhancing team performance, and ensuring passenger safety and satisfaction. Demonstrated exceptional problem-solving and multitasking abilities, with a commitment to upholding company values and standards.

Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

17
years of professional experience

Work History

Endeavorair

Flight Attendant
08.2021 - 10.2024

Job overview

  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.

Red Lobster

Server
01.2016 - 08.2021

Job overview

  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Popeyes

Cashier Team Lead
03.2008 - 01.2016

Job overview

  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Communicated with customers and team members to solve problems.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

University of Phoenix
Memphis, TN

No Degree from Buisness Administration
01-2027

University Overview

  • 3.7 GPA
  • Extracurricular Activities: Host muiltiple study sessions. Part time private tutor.


Skills

  • Medical intervention
  • Customer service
  • Emergency situations management
  • Public interaction
  • Company culture and values
  • Food and beverage preparation
  • Attention to detail
  • Sales expertise
  • Teamwork and cooperation
  • Multitasking and organization
  • Problem-solving
  • Training and coaching

Timeline

Flight Attendant
Endeavorair
08.2021 - 10.2024
Server
Red Lobster
01.2016 - 08.2021
Cashier Team Lead
Popeyes
03.2008 - 01.2016
University of Phoenix
No Degree from Buisness Administration

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Claudia Turnbow