Claudia Vahlis

Glendale Heights,IL

Summary

Highly organized and detail-driven Administrative Assistant with over 2 years of experience supporting warranty operations, inventory control, payment processing, and customer service. Proven ability to maintain data integrity, resolve discrepancies, and streamline office processes and administrative systems. Adept at handling multi-channel communication—from email and phone to in-person—to deliver prompt and professional support. Committed to enhancing efficiency, ensuring compliance, and fostering clear collaboration with internal teams, vendors, and customers.

Work History

Customer Service & Claims Specialist

Pronto Insurance Company

Schaumburg, IL

Resolved customer issues in an efficient and timely manner.
Identified potential opportunities to upsell policies or services to customers.
Answered customer inquiries via telephone, email and face-to-face contact.
Processing insurance claims for accidents: collecting details of the incident, communicating with adjusters, and facilitating timely claim settlements.

Administrative Assistant

Jidd Motors Mitsubishi

Des Plaines, IL

Processed payment collections and disbursements to activate warranties, handling and documenting all transactions with attention to detail
Communicated directly with warranty providers, verifying coverage status and resolving discrepancies with a professional and efficient approach
Maintained exceptional customer service standards, addressing questions about warranties, coverage terms, and claim timelines clearly and empathetically.

Problem Solver

Amazon

Huntley, IL

Identified and resolved inventory discrepancies, and implemented corrective actions to maintain record integrity
Conducted continuous system follow‑up, regularly reviewing the inventory system to ensure all data was accurate, complete, and up to date.
Provided proactive problem-solving, flagging issues early, collaborating with relevant teams, and executing solutions before impacting stock levels or operations.
Communicated discrepancies and resolutions clearly to stakeholders, fostering transparency and process improvement across departments

Education

Bachelor of Science -

Nuestra Senora De Las Nieves

Venezuela

Social Comunication -

University Catolica Andres Bello

Venezuela

English Certificated -

Kaplan

Chicago, IL

Skills

Written and verbal communication
Organization and time management
Customer relationship management
Effective communication
Attention to detail

Time management
Microsoft office
Microsoft Excel
Teamwork

Languages

English

Professional

Spanish

Native/ Bilingual

Timeline