Claudia Valdes
Tampa,FL
Summary
Dynamic leader and problem-solver with extensive experience at American Power and Gas. Excelled in customer service and conflict resolution, enhancing customer loyalty and team efficiency. Skilled in data entry and critical thinking, achieving high-quality standards and optimal staffing levels. Demonstrated strong organizational skills and a commitment to continual improvement, driving success in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representatives
American Power and Gas
08.2023 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult situations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Crew Member Team Leader
Casper’s Company
06.2021 - 07.2023
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Educated crew workers on quality standards throughout construction process.
- Facilitated disciplinary action when necessary.
- Quickly and efficiently resolved complaints and escalated issues.
- Provided labor support to carpenters, masons and other skilled trades.
- Followed instructions and safety protocols while operating machinery and equipment.
- Used variety of hand and power tools to complete tasks.
- Coordinated scheduling, balancing team member availability with business requirements for optimal staffing levels.
- Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor Of Science - Teacher
Grand Canyon University
Phoenix, AZSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Scheduling
- Microsoft Outlook
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Documentation
- Administrative Support
- Data Collection
- Prioritization
- Quality Control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representatives
American Power and Gas
08.2023 - Current
Crew Member Team Leader
Casper’s Company
06.2021 - 07.2023
Bachelor Of Science - Teacher
Grand Canyon University
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