Claudia Varela
Arlington,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail oriented and thrive in fast paced, intense environment.
Overview
20
20
years of professional experience
Work History
Assistant Front Office Manager/Ophthalmic Technician
Ophthalmology Consultants
Irving, Texas
08.2010 - Current
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Answered customer inquiries regarding billings, payments, account status.
- Administered eye drops to patients as directed by physician.
- Performed visual acuity tests, tonometry, refraction and other vision tests.
- Assisted ophthalmologists with patient examinations and surgeries.
- Maintained records of patient medical histories and test results.
- Prepared patient charts prior to each visit including relevant past medical history.
Patient Access Representative
City Hosptial Emergency Care Center
Arlington , TX
07.2014 - 04.2020
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Answered phones promptly in a professional manner.
Receptionist
Family Practic Associates
Dodge City, KS
06.2004 - 06.2009
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patients in and out for appointments and collected co-payments.
Education
High School Diploma -
Dodge City High School
Dodge City, KS05.2001
Skills
- Customer Service
- Employee Supervision
- Scheduling
- Training and Coaching
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Patient Access Representative
City Hosptial Emergency Care Center
07.2014 - 04.2020
Assistant Front Office Manager/Ophthalmic Technician
Ophthalmology Consultants
08.2010 - Current
Receptionist
Family Practic Associates
06.2004 - 06.2009
High School Diploma -
Dodge City High School
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