Claudia Vazquez
Office Coordinator/Sales Associate
Hallandale,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Office Coordinator/Sales Associate
Albear Insurance Group
North Miami Beach, FL
04.2014 - Current
- Greeted customers and assistance with Auto Insurance policies purchases.
- Answered, responded to and transferred over 40 daily phone calls on multi-line phone system.
- Retained excellent client satisfaction ratings through outstanding services.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Received and responded to customer requests quotes via letters, emails, telephone calls and in-person interactions.
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Updated reports, managed accounts, and generated reports for company database.
Hairstylist
Hair Labs
09.2007 - 02.2013
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customers appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and workstation to showcase products and boost sales.
Assistant General Manager
Sally Beauty Holdings Inc.
09.2007 - 05.2012
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage needs and individual strengths.
Administrative Assistant
ARC South Florida
10.1995 - 03.2005
- Managed filing system entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for administrator.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered, responded to and transferred over 40 daily phone calls on multi-line phone system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
Graduated Cosmetology - Cosmetology Education
Miami Dade College
Miami, FL07.1990
Skills
- Office Procedures
- Costumer services relations
- Excellent Organizations skills
- Organizational skills
- Office administration
- Microsoft Office expert
- Office organization
- Managing office supply inventory
- Office supplies inventory management
Certification
- PCSR - Certified Professional Customer Representative
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Office Coordinator/Sales Associate
Albear Insurance Group
04.2014 - Current
Hairstylist
Hair Labs
09.2007 - 02.2013
Assistant General Manager
Sally Beauty Holdings Inc.
09.2007 - 05.2012
Administrative Assistant
ARC South Florida
10.1995 - 03.2005
Graduated Cosmetology - Cosmetology Education
Miami Dade College
- PCSR - Certified Professional Customer Representative
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