Claudia Veliz
Victorville ,California
Summary
At Caliber Collision, as a skilled Service Advisor excelled in customer service and vehicle assessment, achieving high satisfaction rates by resolving complex issues with confidence. Demonstrated exceptional multitasking, organization, and communication, fostering trust and loyalty. Collaborated effectively with teams, enhancing workflow and meeting performance goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
01.2022 - Current
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on repair process, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail under fast-paced and stressful environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout entire repair process.
- Followed up with customers to offer additional support and check resolution satisfaction.
Service Advisor
Classic Collision Center
07.2021 - 01.2022
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers satisfaction.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup.
- Contributed to team goals by proactively identifying opportunities for process improvements within the department.
General Manager
Caliber Collision
03.2020 - 06.2021
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency mentoring personnel on, industry practices, company procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Skills
- Vehicle assessment
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
- Handling Customer Complaints
- Complaint resolution
- Workflow Management
- Performance Goals
- Client rapport
- Team Collaboration
- Goal-oriented mindset
Certification
I -Car Certified
Languages
Spanish
Full Professional
Timeline
Service Advisor
Caliber Collision
01.2022 - Current
Service Advisor
Classic Collision Center
07.2021 - 01.2022
General Manager
Caliber Collision
03.2020 - 06.2021
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