Claudia Venegas-Bejar

Engaged with members to understand their needs, resolve issues, and answer product questions. Collaborated with other departments to ensure customer satisfaction with the products and services offered by GTE. I tried to offer the best service while helping members with any issues on their accounts. I assist members with online banking and mobile applications, so they can set them up. I help members with conflicts and challenging situations by staying calm to solve the problem. I make sure to leave notes in members' profiles to ensure that if the member calls back, there is information to guide the next person who works on the account. I always help members to the best of my knowledge, and if I do not have the answer, I call other departments for answers. I do loan referrals and have achieved my goal last year, and I have done the same for the first six months. Most of my surveys from members always have great feedback. I have volunteered for GTE events too.

• Monitored register drawers to ensure adequate change was available throughout each shift.
• Identified opportunities for improving operational efficiency through process optimization initiatives.
• Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
• Built and maintained productive relationships with employees.
• Maintained work area and kept cash drawer organized.
• Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Answered customer questions and provided store information.
• Implemented loss prevention measures to reduce shrinkage and improve profitability.
• Helped with purchases and signed customers up for rewards program.
• Answered phone calls to assist customers with questions and orders.
• Facilitated team meetings to communicate targets, updates, and changes in store policies or procedures.
• Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Offered customers carry-out service at completion of transaction.
• Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.
• Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
• Collaborated with team leaders on quality audits.
• Provided training and guidance to team members on operational procedures and best practices.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Developed work schedules according to budgets and workloads, covering priority tasks.
• Recommended solutions related to staffing issues and proposed procedural changes to managers.