Claudia Verdugo
Maricopa,AZ
Summary
Highly motivated, dedicated and very organized. Provide courteous and efficient service to all customers, patients, and staff. Demonstrate exceptional record keeping, reliable attendance. Great Knowledge about office related issues, computers, Payroll/KRONOS, ordering large quantities of supplies, scheduling, data entry, managing finances and many high dollar accounts, office equipment, excellent customer service, HIPPA/FERRPA. Strong interpersonal skills and positive work ethics. Keep a neat, clean and professional appearance. Great communication skills, excellent judgment and decision-making abilities. Good at Multi-tasking under highly stressful conditions. Computer literate in Windows, Internet programs such as IBM, SIS, SIRS, Visions, Synergy, Envi, MedTek, Metaphrame, AdvantX, Microsoft Word, Excel, Power Point, Publisher and Apple Works, Versa trans, I-Visions WPM 45, Read Write and speak Spanish.
Overview
20
20
years of professional experience
Work History
Medical Records Coordinator
USPI St. Joe's Outpatient Surgery Center
05.2023 - Current
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded records to patient's individual vault.
- Kept accurate log of requests for medical information and records.
- Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
- Identified new methods to optimize medical records management.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Established and managed policies for completing, coding, signing and indexing records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Reviewed charts and flagged incomplete or inaccurate information.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Responded to patient inquiries to provide information and details of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Researched and resolved medical record discrepancies.
Patient Experience Liaison
USPI St. Joseph's Outpatient Surgery Center
08.2018 - Current
- Successfully communicated with entities inside and outside of business.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Monitored, communicated and coordinated objectives of St. Josephs Outpatient Surgery Center
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Collected and analyzed data to identify trends and opportunities for improvement.
- Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
Front Desk Patient Registration
USPI St. Joseph's Outpatient Surgery Center
08.2018 - Current
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Interfaces with patients and families, physicians and staff; Admit patients and process their paperwork; Update patient demographics/information in system; Collect monies due and document in the billing system; Handle funds per office procedure. Answer incoming phone calls.
Accounts Payable PRN
USPI St. Joseph's Outpatient Surgery Center
08.2018 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Input financial data and produced reports using MedTek, and Provision
- Generated invoices upon receipt of billing information and tracked collection progress.
- Responsible for the support of financial operations as deemed necessary by the HR/AP Manager. Processing and verifying all invoices and issuing payment to vendors as warranted.
Payment Posting PRN
USPI St. Joseph's Outpatient Surgery Center
08.2018 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored patient accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared and submitted monthly billing reports to management for financial overview.
- Reviewed and reconciled patient accounts to manage accuracy of payments.
- Audited and corrected billing and posting documents for accuracy.
- Reconciled accounts receivable to general ledger.
Transportation Administrative Assistant
Maricopa Unified School District # 20
12.2007 - 09.2017
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Manage budgets, PO's, scheduling appointments and organizing itinerary for Director or Coordinator.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interview, Record new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Schedule and Coordinate Field trips with School sites and City of Maricopa
- Performed research to collect and record transportation data.
- Transcribed and organized information to assist in preparing speeches and presentations to the board.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Interacted with vendors, contractors and professional services personnel
- Established administrative work procedures to track staff's daily tasks.
- Responsible for the smooth and efficient management of the operations and transportation office.
- Provide administrative assistance to the Director of Transportation and, Administrators, office and school staff, students by answering/screening phone calls & visitors.
- Coordinate meetings and events, monitoring specifics for bus routes and operations data, handling confidential information, receiving and responding to inquiries and requests, coordinate personnel data, compiling reports, managing building & vehicle keys, entering and retrieving data using the computer and/or the District student information systems, coordinating and assisting with school events, and preparing correspondence and other confidential written communication.
- Entering payroll and monitoring staff time, time edits, and attendance.
- Contact all Building Principals regarding Bus Discipline, suspensions, and any data received.
Medical Records Supervisor
USPI PCH/Desert Ridge Outpatient Surgery Center
03.2004 - 12.2007
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Analyzed quality control assessment findings and developed and implemented methods to improve performance.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Followed up with medical staff regarding missing information in patient records.
- Tracked and monitored requests for medical records release.
- Assisted in preparation of medical reports for external parties.
- Sorted and distributed incoming and outgoing medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Scanned and uploaded medical records into electronic medical records system.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Researched and resolved medical record discrepancies.
- Verified accuracy of patient information in medical records.
Education
Maryvale High School
Phoenix, AZSkills
- Appointment Scheduling
- Process Improvement
- Document Coordination
- Regulatory Compliance
- Patient Confidentiality
- Medical Terminology
- HIPAA Compliance
- Records Organization
- Critical Thinking
- Organizational Skills
- Health Information Systems
Languages
Spanish
Native or Bilingual
Timeline
Medical Records Coordinator
USPI St. Joe's Outpatient Surgery Center
05.2023 - Current
Patient Experience Liaison
USPI St. Joseph's Outpatient Surgery Center
08.2018 - Current
Front Desk Patient Registration
USPI St. Joseph's Outpatient Surgery Center
08.2018 - Current
Accounts Payable PRN
USPI St. Joseph's Outpatient Surgery Center
08.2018 - Current
Payment Posting PRN
USPI St. Joseph's Outpatient Surgery Center
08.2018 - Current
Transportation Administrative Assistant
Maricopa Unified School District # 20
12.2007 - 09.2017
Medical Records Supervisor
USPI PCH/Desert Ridge Outpatient Surgery Center
03.2004 - 12.2007
Maryvale High School
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