Summary
Overview
Work History
Education
Skills
Languages
Volunteering
References
Timeline
Generic
Claudia Vilchis Holdridge

Claudia Vilchis Holdridge

Laguna Vista,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Clinical Specialist

Nav Central
07.2023 - 11.2023
  • Worked as remote healthcare provider pathway management
  • Resolved patients concerns by providing accurate and timely assessment.
  • Established and maintained relationships with hospitals, physicians and their team members in order to provide the best care to the patients.
  • Used Epic, Centura, Athena health, Cerner among other software to manage patient records.
  • Reviewed and researched patients' medical records and charts to determine past conditions.
  • Educated patients on preventive measures, healthy lifestyle and procedures to achieve optimum patient outcomes.

Assistant General Superintendent

Paragon Sports Constructors
03.2022 - 07.2023
  • Create report activities, expenses report on daily basis.
  • Performed hazardous assessments.
  • Kept job site tools and supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Supported workers on special assignments and ad hoc projects.
  • Informed and supported field leaders through consistent communication and administrative support duties.
  • Supporting human resources with workforce on hiring process, concerns, etc.
  • Use Microsoftoffice, Procore sofware.

Emergency Medical Technician

MedCare
09.2021 - 03.2022
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Assisted with lifting and moving patients.
  • Responded to 911 calls for medical emergencies.
  • Handled patient transfers from one medical facility to another.

Temporary Disaster Employee /Support Specialist

American Red Cross
10.2021 - 11.2021

Hurricane Ida

  • Took active role in the coordination of Staff and Client's Shelter.
  • Requesting volunteers with appropriate GAP's for the positions needed.
  • Elaboration of schedule for volunteers.
  • Daily reports of meals given, number of clients and staff, consolidation of expenses.
  • Working on Headquarters after shutting down shelters under Logistics-Transportation.
  • Followed all company policies and procedures to deliver quality work.

Field Medical Support / Health and Safety Officer

All Hands And Hearts
05.2021 - 09.2021
  • Acting as Emergency Medical Technician for International Recovery Project in the communities of Sejajal and Seraxquen, maintaining at all times Covid-19 protocols.
  • Conducted job safety analysis and personal protective equipment analysis to identify hazards for elimination and select proper safety equipment to protect Volunteers and Staff from hazards of job.
  • Delivered and coordinated health and safety training for 60 Volunteers and Staff, educating on workplace regulations, policies and procedures.
  • Planned, implemented and evaluated safety goals and objectives for entire project.
  • Guided, wrote and revised various health and safety management manuals.

Food and Beverage Supervisor

Schlitterbahn Resort South Padre Island
09.2018 - 03.2019
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Emergency Medical Technician

Sistema De Urgencias Del Estado De Guanajuato
11.2013 - 01.2017
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and manual or electronic vital sign devices.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.

Education

Certificate - Occupational Safety And Health Standards OSHA 510

Texas A&M Engineering Extension Service
Mesquite, TX
04.2023

Emergency Management Institute
FEMA
12.2019

Certification - Emergency Medical Technician

National Registry of Emergency Medical Technicians
10.2019

Certification - Texas State Emergency Medical Technitian

Texas Department of State Health Services
10.2019

EMT Certificate - Emergency Medical Technician

Texas State Technical College
Harlingen, TX
08.2019

Certificate - Air-Medical And Critical Care Transport Specialist

Orlando Medical Institute
Remote
04.2018

Certificate - Emergency Care Attendance

University of Guanajuato
Mexico
10.2010

Skills

  • Time management
  • Strategic Planning
  • Decision Making
  • Administrative Support, Detailed records and Organization
  • Negotiation Conflict and Resolution
  • Ethical and Confidentiality
  • Collaboration, flexibility and Compassionate
  • Teamwork
  • Patient / Client Intake
  • Customer Relations
  • Telephone Etiquette
  • Computer Skills MS Office

Languages

Spanish
Native or Bilingual
English
Full Professional

Volunteering

Interim Disaster Program Specialist Employee ARC of Coastal Plains, Central Coast Territory and Indland Territory. 04/30/2019-12/01/2019 Responsible for Disaster Cycle Services which includes: All Disaster Volunteers, Preparedness, DAT Team, Disability Integration, Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, External Relations, Information & Planning, Logistics, Mass Care, Recovery, Workforce Engagement. Representing the organization positively and professionally while providing community with much-needed services.

  • Deployments: Over 15 disasters nationwide, with different positions in which Recovery & Mass Care stand out.

Functions developed under Recovery

-Intake, collecting and documenting basic information to identify each household that is staying at the shelter and any immediate needs. -Recovery Planning queue to case closure. -Individual casework interaction with clients to identify recovery roadblocks for their recovery planning. -Support clients and workers to identify and overcome the roadblocks that prevent a client's transition from a shelter to more sustainable living solutions. -Provide situational awareness to the DRO about client roadblocks and needs. -Worked closely with shelter workers, disaster health services, disaster mental health and spiritual care workers to provide service to clients inside the shelter and with Federal, State and Community partners at shelters to collaborative develop shelter resident transition plans.

Functions developed under Mass Care

-Opening and closing shelters. -Improved ability for effectively managing shelter service workers, specify roles and responsibilities. -Daily assignments for volunteers

Identifying client needs. -Control and request of provisions such as food, cots, supplies. -Collecting and reporting information. -Identify effective communication techniques inside the shelter.


Disaster Relief Operations since 2018

  • Gulf Coast TX 06/18 OST 6/15/2018-7/30/2018 Mass Care - Shelter - Service Associate and 7/10/2018-7/30/2018 Recovery - Generalist - Service Associate
  • Texas 9/18 OST 9/14/2018-9/17/2018 Mass Care - Shelter Service Associate
  • RGV TX 6/19 FLT 6/29/2019-7/5/2019 Information and Planning - Disaster Assessment - Service Associate
  • RGV TX 6/19 FLT 7/19/2019-8/18/2019 Mass Care - Shelter - Service Associate
  • HUR Dorian GA 8/19 HUR 8/29/2019-9/7/2019 Mass Care - Shelter Service Associate
  • Tropical Rain TX 9/19 FLD 9/20/2019-9/21/2019 Mass Care - Shelter - Supervisor and 9/21/2019-9/21/2019 Response - Disaster Action Team - Service Associate
  • PR 1/20 EQK 1/12/2020-1/27/2020 Recovery - Casework Recovery Planning - Supervisor
  • Houston TX 1/20 EXP 1/27/2020-2/1/2020 Recovery - Casework Recovery Planning - Supervisor
  • Onalaska TX 4/20 TOR 4/24/2020-5/7/2020 Recovery - Generalist - Service Associate
  • TS Hanna TX 7/20 HUR 7/27/2020-8/8/2020 External Relations - Government Operations - Service Associate
  • HUR Lau/Mar TX 8/20 HUR 9/7/2020-9/13/2020 Mass Care - Feeding - Service Associate
  • HUR Lau/Mar TX 8/20 HUR 9/13/2020-12/29/2020 Mass Care - Shelter - Supervisor with COVID-19 Specialty Track
  • Galveston TX 1/21 FLT 1/8/2021-1/24/2021 Recovery - Client Care Program - Service Associate
  • Border UAM TX 2021 OTH 3/25/2021-4/9/2021 Mass Care - Shelter - Service Associate
  • Samburg TN 12/21 TOR 12/19/2021-1/20/2022 Recovery - Client Care Program - Supervisor
  • HUR Ian FL 9/22 HUR 11/27/2022-12/10/2022 Recovery - Client Care Program - Service Associate
  • Hawaii 8/23 Wildfires FOR 9/14/2023-9/29/2023 Recovery - Client Care Program - Supervisor with Shelter Resident Transition Management Specialty Track


Group Activity Position during Disasters

  • Group Activity Position during Disasters
  • External Relations - Community Engagement & Partnerships - Service Associate
  • Information and Planning - Disaster Assessment - Service Associate
  • Mass Care - Distribution of Emergency Supplies - Service Associate
  • Mass Care - Feeding - Service Associate
  • Mass Care - Sheltering - Supervisor
  • Recovery - Client Care Program - Supervisor
  • Recovery - Intake -Service Associate
  • Response - Disability Integration -Service Associate
  • Response - Disaster Action Team - Supervisor
  • Staff Services - Local Community Volunteers - Service Associate
  • Staff Services - Staff Planning and Support - Service Associate
  • Staff Services - Staff Relations - Service Associate


Positions held to support Local Chapter and Region during Steady State


  • Authorized Driver - Texas Gulf Coast Region
  • Basic Instructor - Central Coast Territory and South Texas Territory
  • Community Engagement & Partnerships Coordinator - ARC of South Texas
  • COVID-19 Shelter Supervisor - Houston Metro Area and Texas Gulf Coast Region
  • DAT Team Member and Service Associate - Fort Bend County, Inland Territory and South Texas Territory
  • Disaster Action Team (DAT) Coordinator - ARC of South Texas
  • Home Fire Campaign: Team Member - ARC of South Texas
  • Information & Planning: Team Member - ARC of South Texas
  • Mass Care: Team Member and Service Associate - Texas Gulf Coast Region and ARC of South Texas
  • Preparedness Team Member - South Texas Territory
  • Recovery Team Member - Louisiana Region, ARC of South Texas, Central Coast Territory
  • Restoring Family Links Outreach Team Member, Service to the Armed Forces and International Services Department - ARC of South Texas
  • Sheltering Team Member - South Texas Territory
  • Training Hours: Communications, Fund Development, Service to Armed Forces, Training Services and Volunteer Services.
  • Training Regional Program Lead - Texas Gulf Coast Region
  • Workforce Engagement Team Member - ARC of South Texas, Central Coast Territory and Inland Territory

References

Professional

Margarita Schlitz - Schlitterbahn Water Park & Resort +1 (956) 346-7843

Rachael Vieth - American Red Cross  +1 (614) 595-4586

Dave Gray - American Red Cross + 1 (832) 391-1912


Personal

Darlene Horak - Friend 7 Years  +1 (956) 703-6860

Blanca Gonzalez - Friend 7 Years +1 (956) 455-3348

Alma Miranda - Friend 20 years +52 (415) 149-2675

Timeline

Clinical Specialist

Nav Central
07.2023 - 11.2023

Assistant General Superintendent

Paragon Sports Constructors
03.2022 - 07.2023

Temporary Disaster Employee /Support Specialist

American Red Cross
10.2021 - 11.2021

Emergency Medical Technician

MedCare
09.2021 - 03.2022

Field Medical Support / Health and Safety Officer

All Hands And Hearts
05.2021 - 09.2021

Food and Beverage Supervisor

Schlitterbahn Resort South Padre Island
09.2018 - 03.2019

Emergency Medical Technician

Sistema De Urgencias Del Estado De Guanajuato
11.2013 - 01.2017

Certificate - Occupational Safety And Health Standards OSHA 510

Texas A&M Engineering Extension Service

Emergency Management Institute

Certification - Emergency Medical Technician

National Registry of Emergency Medical Technicians

Certification - Texas State Emergency Medical Technitian

Texas Department of State Health Services

EMT Certificate - Emergency Medical Technician

Texas State Technical College

Certificate - Air-Medical And Critical Care Transport Specialist

Orlando Medical Institute

Certificate - Emergency Care Attendance

University of Guanajuato

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Claudia Vilchis Holdridge