Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Claudia Villarreal

Columbus,OH

Summary

Fraud Specialist with 5 years of experience providing friendly and efficient customer service. Responsible person, passionate and motivated, with a drive for excellence. Able to acquire new skills with mentality to contribute successfully to the achievement of the goals of the bank.

Overview

5
5
years of professional experience

Work History

Fraud Specialist II - Asset Recovery

JPMorgan Chase
Westerville, OH
11.2023 - Current
  • Analyzed incoming indemnity requests and identified potential fund recovery opportunities for requesting bank
  • Displayed exceptional ability to communicate with external financial institutions and internal customers, highlighting strong communication skills.
  • Navigated multiple technologies in a fast-paced, metrics-driven environment with resiliency and extreme adaptability.
  • Exhibited ownership over each customer interaction through respectful and empathetic responses.
  • Conduct thorough research across multiple systems to trace fraudulently transferred funds, and taking necessary actions to restrict depository accounts and debit cards where fraud is suspected
  • Collaborated with multiple departments to ensure adherence to service level agreements for all open cases involving wire transfers and facilitate the return of funds to the requesting bank.
  • Efficiently works in both solo and team-oriented atmospheres
  • Ensuring compliance with relevant regulations and internal processes

Fraud Specialist II - UCC Check Claims

JPMorgan Chase
Westerville, OH
06.2022 - 11.2023
  • Investigated claims fraud proactively
  • Expertly save and attach documents to relevant claims in UCC mailbox ensuring precision and timeliness
  • Verified policies compliance across branches using mainframe system
  • Successfully performed research using a variety of systems
  • Applied logical problem-solving skills and sound judgment to consistently achieve favorable customer outcomes.

CCB Claims Phone - Reg E

JPMorgan Chase
Westerville, OH
10.2021 - 06.2022
  • Managed the intake process for customer disputes in an inbound phone operations group
  • Had the ability to work independently and in a team environment.
  • Completed connections between callers, departments and professionals.
  • Developed strong professional relationships with employees and clients through effective customer service skills.

CCB Fraud Hotline - Senior Specialist I

JPMorgan Chase
Westerville, OH
03.2019 - 10.2020
  • Demonstrated effective communication skills with both external and internal customers.
  • Effective record-keeping for customer account interactions
  • Utilized logical thinking and good judgment to enhance the overall customer experience
  • Optimized workload management for increased efficiency
  • Conducted necessary research
  • Demonstrated critical thinking skills and the ability to exercise independent judgment

Education

English -

Columbus State Community College
Columbus, OH
08.2018

English -

Kaplan International
Merseyside, Liverpool
08.2017

Sciences -

San Agustin School
Caracas, Dtto. Capital
06.2016

Skills

  • Judgement and decision making
  • Multitask and navigate through various system tools
  • Customer service
  • Documentation review
  • Complex problem-solving
  • Critical thinking
  • Bilingual
  • Fraud Detection
  • Transaction review
  • Telephone and email etiquette
  • Account information review
  • Loss Prevention

Awards

Employee of the Month, CCB Fraud Hotline - October 2019.

Timeline

Fraud Specialist II - Asset Recovery

JPMorgan Chase
11.2023 - Current

Fraud Specialist II - UCC Check Claims

JPMorgan Chase
06.2022 - 11.2023

CCB Claims Phone - Reg E

JPMorgan Chase
10.2021 - 06.2022

CCB Fraud Hotline - Senior Specialist I

JPMorgan Chase
03.2019 - 10.2020

English -

Columbus State Community College

English -

Kaplan International

Sciences -

San Agustin School

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Claudia Villarreal