Claudia Villarreal
Phoenix,AZ
Summary
Compassionate and reliable caregiver with extensive experience .Proven ability to enhance patient wellbeing through effective emotional support and meticulous care plan assessments. Skilled in medication administration and crisis management, ensuring safety and compliance with HIPAA standards while fostering trust and dignity in patient interactions.
Overview
10
10
years of professional experience
Work History
DCP IP
Southwest Behavioral & Health Services
Phoenix, AZ
08.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Remind clients to perform ADLs
- Take vitals and perform medication pass assistance.
- Deescalate dangerous situations
Direct Care Worker
All Valley Home Health Care
07.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
Respite Care Provider
Arizona Autism
06.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
Senior Fraud Analyst
Bank of America
Phoenix, AZ
04.2019 - 06.2025
- Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
- Contributed to policy development efforts, incorporating industry best practices into organizational procedures for combating financial crime.
- Conducted comprehensive fraud risk assessments, identifying potential vulnerabilities and recommending appropriate mitigation measures.
- Championed technology advancements like machine learning algorithms to enhance real-time monitoring capabilities for early detection of suspicious activity patterns.
- Provided expert guidance on emerging fraud trends, ensuring proactive response to new threats and risks.
- Reduced fraud losses by implementing advanced data analytics techniques and monitoring tools.
Customer Service Representative
Advanced Call Center Technologies LLC
07.2016 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Nursing - Nursing
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Patient care
- Medication administration
- Reliability and punctuality
- Meal preparation
- Personal hygiene assistance
- CPR certified
- Compassionate caregiving
- Emotional support
- First aid and safety
- Care plan assessment
- Progress documentation
- Mobility assistance
- Behavioral management
- Client documentation
- Behavior redirection
- Direct patient care
- Appointment scheduling
- Safety monitoring
- ADL support
- Crisis management
- Problem-solving
- Multitasking and organization
- HIPAA compliance
- Behavioral support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Education
true
Timeline
DCP IP
Southwest Behavioral & Health Services
08.2025 - Current
Direct Care Worker
All Valley Home Health Care
07.2022 - Current
Respite Care Provider
Arizona Autism
06.2022 - Current
Senior Fraud Analyst
Bank of America
04.2019 - 06.2025
Customer Service Representative
Advanced Call Center Technologies LLC
07.2016 - 03.2019
Bachelor Of Nursing - Nursing
Maricopa Community Colleges, Phoenix College