Claudia Villazan
Las Vegas,NV
Summary
Dedicated and detail-oriented Medical Front Office Receptionist with hands-on experience providing excellent administrative and patient support in busy healthcare settings. Skilled in front desk operations, appointment scheduling, insurance verification, and maintaining accurate patient records in EHR systems. Known for creating a welcoming environment for patients, ensuring HIPAA compliance, and streamlining check-in/check-out processes to support smooth daily clinic operations. Bilingual in English and Spanish, with a proven ability to handle high volumes of patient interactions efficiently and compassionately
Overview
8
8
years of professional experience
Work History
Front Office Check In and Check Out
Children's Heart Center Nevada
Las Vegas, NV
10.2024 - Current
- Efficiently coordinated patient scheduling, check-in, check-out, and billing operations.
- Ensured HIPAA compliance by maintaining confidentiality of all patient records.
- Managed time effectively to meet all assignment deadlines.
- Checked and updated patient insurance and demographics.
- Provided vital support during peak hours by handling check-ins and appointment scheduling.
- Greeted patients to provide assistance with information and appointment inquiries.
- Demonstrated ability to learn quickly and adapt to changing environments.
- Maintained attention to detail throughout all tasks.
Medical Front Office Receptionist
Caring Health Center
Las Vegas, NV
07.2023 - 08.2024
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Verifying medical insurance the day before the appointments .
- Checking voicemails and completing them with in 24 hours.
Student Esthetician
Avalon Institute
02.2022 - 10.2022
- Followed school and classroom policies, regulations,dress codes and schedules.
- Worked in team environment to maintain high levels of productivity.
- Took extensive notes to documents lessons and further solidify learning objectives.
- Maintained regular clients list and successfully handled walk in customers.
- Demonstrate through knowledge of all salon products and services.
Amazon Warehouse
Team Memeber
05.2019 - 10.2021
- Loaded merchandise into specific packages suited for product dimensions.
- Organized items on racks, shelves and bins to maintain established order.
- Reviewed orders to verify products met specifications.
- Operated tape machines, scales and label printers to package items correctly.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Completed inventory accounts to keep records current and promote accurate ordering.
Night Shift Supervisor
Bonano's Pizza MGM
02.2017 - 05.2018
- Observed each team member to carry out duties and provided constructive criticism.
- Organized evening meetings to set operations for following day and next shift crew.
- Trained staff members to perform inventory management, customer service and maintenance.
- Assisted customers with complaints, questions, and concerns.
- Maintained stock of products and ordered new products when stock was running low.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Education
Esthetician License
Avalon Institute
Las Vegas, NV10.2022
High School Diploma -
Valley High School
Las Vegas, NV07.2016
Skills
- Patient registration and insurance verification
- HIPAA compliance
- Appointment management
- Patient relations and front desk operations
- Customer service and time management
Languages
5,4
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Office Check In and Check Out
Children's Heart Center Nevada
10.2024 - Current
Medical Front Office Receptionist
Caring Health Center
07.2023 - 08.2024
Student Esthetician
Avalon Institute
02.2022 - 10.2022
Amazon Warehouse
Team Memeber
05.2019 - 10.2021
Night Shift Supervisor
Bonano's Pizza MGM
02.2017 - 05.2018
Esthetician License
Avalon Institute
High School Diploma -
Valley High School
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