Claudia Virelles Aguilar
Houston,TX
Summary
Excellent customer service, I am a very dynamic person, I like to take the initiative, I am responsible, polite, hardworking, teamwork and independently. Substantial knowledge of computer, fast learner.
Overview
6
6
years of professional experience
Work History
Cashier
Store
02.2022 - 03.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Receptionist
Holiday Inn Express Hotel Suites
08.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Waitress
Restaurant
10.2016 - 11.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
Associate of Science - Nursing
EDP University of Puerto Rico
Puerto Rico08.2022
M.D. - Doctor
Faculty of Medical Sciences Victoria De Giron
Cuba09.2014
High School Diploma -
IPVCE Vladimir Ilich Lenin
Cuba06.2014
Skills
- Cash Management
- Refunds and Exchanges
- Cash Register Systems
- Customer Service Excellence
- Conflict Resolution
- Organization and Efficiency
- Microsoft Office
- Reception Desk Management
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
Store
02.2022 - 03.2023
Receptionist
Holiday Inn Express Hotel Suites
08.2021 - 12.2021
Waitress
Restaurant
10.2016 - 11.2019
Associate of Science - Nursing
EDP University of Puerto Rico
M.D. - Doctor
Faculty of Medical Sciences Victoria De Giron
High School Diploma -
IPVCE Vladimir Ilich Lenin
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