Claudia Wagner
Tucson,AZ
Summary
Dedicated Office Manager with a proven track record at Family Life Academy, excelling in customer service and organizational skills. Enhanced library engagement as a Jr High/High School Librarian, promoting reading programs and fostering community collaboration. Adept at relationship building and financial management, ensuring operational efficiency and client satisfaction.
I am looking to serve in the position of Medical Clerk and can benefit this position by being proactive with the students and serving them by helping to resolve conflict or difficult situations. I will be an emotional support to them and will dedicate myself to getting to know them and earn their trust. I am also there to help with basic medical needs such as dispensing medications, first aid and informing parents about possible illnesses.
Overview
27
27
years of professional experience
Work History
Office Manager
Family Life Academy
10.2011 - 05.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Jr High/High School Librarian
Calvary Chapel High School
01.1991 - 08.1996
- Managed budgets effectively, ensuring adequate funding for new materials, equipment upgrades, and special programs.
- Collaborated with teachers to develop interdisciplinary projects that fostered critical thinking and problem-solving skills.
- Organized author visits, book talks, and other literary events to promote a love of reading within the school community.
- Increased library usage by promoting reading programs and hosting engaging events for students.
- Streamlined library operations through effective cataloging, classification, and organization of materials.
- Contributed positively to the overall academic climate by serving on various committees and participating in school-wide events that promoted a spirit of collaboration and community engagement.
New Accounts Manager
Nordstrom Corporate
06.1988 - 10.1991
- Implemented effective risk management strategies to minimize potential losses while maintaining compliance with regulatory requirements.
- Collaborated with cross-functional teams to ensure seamless onboarding experiences for new clients, fostering long-term relationships and loyalty.
- Increased new account acquisitions by implementing innovative sales strategies and enhancing client relationships.
- Coached and mentored junior team members, contributing to their professional growth and overall success within the organization.
Education
No Degree - General Studies
Golden West College
Huntington Beach, CASkills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Billing
- Administrative support
- Relationship building
- Human resources
- Conflict management
Timeline
Office Manager
Family Life Academy
10.2011 - 05.2015
Jr High/High School Librarian
Calvary Chapel High School
01.1991 - 08.1996
New Accounts Manager
Nordstrom Corporate
06.1988 - 10.1991
No Degree - General Studies
Golden West College
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