Claudia Webb
Summary
Dynamic and detail-oriented professional with a proven track record at FedEx Freight, excelling in data organization and customer service. Adept at validating data integrity and optimizing workflows, I consistently resolved discrepancies, ensuring accurate billing and enhancing operational efficiency. Committed to delivering exceptional results while fostering positive relationships with clients and colleagues. I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth with am an organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team and company goals.
Overview
14
14
years of professional experience
Work History
Special Education Paraprofessional
Putnam County Board Of Education
11.2021 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Observed students' performance and recorded relevant data to assess progress.
- Collaborated with teachers and specialists to assess student progress.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Oversaw class of students in absence of instructor.
- Alerted instructor to student behavior or issues requiring intervention.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Provided individualized reading, writing and math instruction to support student development.
Data Entry/Billing Specialist
FedEx Freight
02.2013 - 01.2020
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Utilized various software programs to process customer payments.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Created and maintained data entry logs to track data entry activities.
- Followed established procedures to enter and process data correctly.
- Verified data files prior to entry to maintain high data accuracy.
- Maintained files, records, and chronologies of entry activities.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Compared transcribed data with source document to detect and correct errors.
- Managed and organized documents for data entry tasks.
- Developed and implemented data entry operations.
- Updated and maintained customer information, documents and records.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
- Created spreadsheets for more efficient recordkeeping.
- Utilized techniques for increasing data entry speed.
- Followed data entry protocols, rules and regulations.
- Used computer software to store and retrieve data.
- Maintained accurate records of customer and vendor payments.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bookkeeper
MidTenn Towing of Cookeville
07.2011 - 01.2020
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Reconciled and corrected issues with financial records.
- Completed tax forms in compliance with legal regulations.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Entered figures using 10-key calculator to compute data quickly.
- Inspected account books and recorded transactions.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
Education
High School Diploma -
Upperman High School
Baxter, TNSkills
- Precision in data handling
- Customer service
- Professional demeanor
- Validating data integrity
- Accurate transaction tracking
- Data organization and maintenance
- Efficient document organization
- Software monitoring
- Verbal communication
- Service excellence
- Order processing verification
- Detail-oriented data management
- Invoice management support
- Workflow optimization
- Problem-solving skills
- Data organization
Timeline
Special Education Paraprofessional
Putnam County Board Of Education
11.2021 - Current
Data Entry/Billing Specialist
FedEx Freight
02.2013 - 01.2020
Bookkeeper
MidTenn Towing of Cookeville
07.2011 - 01.2020
High School Diploma -
Upperman High School
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