Claudia Werner-Kynerd
Florence,MS
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
University of Mississippi Medical Center, UMMC
Canton, MS
10.2022 - Current
- Developed and implemented office policies and procedures.
- Processed payroll accurately ensuring all employees were paid on time.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Supervised staff members, organized schedules and delegated tasks.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Administered payroll and maintained proper documentation of employee personnel.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Collected payments from patients for services rendered.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Processed referrals for specialist visits or diagnostic tests.
Physician Scheduler
University of Mississippi Medical Center, UMMC
Canton , MS
10.2022 - 01.2023
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Trained new employees on proper procedures for scheduling appointments and entering data into EHR system.
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Coordinated appointments with customers and staff members according to availability.
- Provided administrative support to medical staff, including document preparation and patient communication.
Certified Nursing Assistant
University of Mississippi Medical Center, UMMC
Jackson, MS
11.2019 - 06.2022
- Provided emotional support to family members regarding end-of-life decisions.
- Reported changes in patient condition to registered nurse or physician.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Participated in educational programs related to nursing assistant skills development.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Transported patients to treatment units, using wheelchair or stretcher.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed patients for any changes in their physical or mental condition.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted residents in preparing for activities and social programs.
Education
High School Diploma -
Burgettstown High School
Burgettstown, PA06-2017
Skills
- Bookkeeping Support
- Medical filing
- Onsite tours
- Reception Management
- Medical Billing
- System updates
- Appointment Scheduling
- Customer Service
- Insurance Verification
- Office Administration
Certification
- Certified Medical Office Assistant
- Certified Nursing Assistant
Timeline
Patient Service Representative
University of Mississippi Medical Center, UMMC
10.2022 - Current
Physician Scheduler
University of Mississippi Medical Center, UMMC
10.2022 - 01.2023
Certified Nursing Assistant
University of Mississippi Medical Center, UMMC
11.2019 - 06.2022
High School Diploma -
Burgettstown High School
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