Claudia West
Gibsonton,USA
Summary
Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs. Experience providing instruction for one-on-one sessions, buddy sessions and group training classes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Certified Personal Trainer
EOS Fitness
06.2024 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Adapted training methods to accommodate clients with special needs or limitations, ensuring inclusive fitness opportunities.
- Improved client retention by developing personalized fitness programs tailored to individual needs and goals.
Revenue Analyst
Mainsail Vacation Rentals
02.2023 - 11.2023
- Provided timely feedback on sales performance, identifying areas of improvement and recommending corrective actions as needed.
- OTAs management.
- Creation and implementation of new SOPs.
- Leading weekly revenue strategy meetings.
- Forecasting.
- Coordinate internal communications.
Front Desk Manager
Homewood Suites by Hilton Shreveport
02.2021 - 12.2021
- Front Office management.
- Rooms reservations management.
- Team building & training.
- Creation and implementation of new SOPs.
- Coordination of internal communications.
- Check of arrivals and departures.
- OTA management.
- Handling guests' complaints.
- Concierge services
Reservations Manager
Mondrian Doha
08.2018 - 10.2019
- Rooms reservations management.
- Team building & training.
- Creation and implementation of new SOPs.
- Coordination of internal communications.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Forecast.
- OTA management in cooperation with the Director of Revenue.
- Coordination with Sales and Front Office departments
Professional singer and musical consultant
Various
10.1997 - 02.2019
- Organization and creation of events with musical and singing performance
Front Office Manager acting as Rooms Division Manager
Diamonds La Gemma dell'Est
10.2017 - 08.2018
- Front Office management.
- Team building & training.
- Creation and implementation of new SOPs.
- Coordination of all communications among different departments.
- Check of arrivals and departures.
- Coordination of extra services and transfers.
- Rooms allocation.
- Coordination with the Housekeeping department.
- Upselling.
- Concierge services.
- Handling guests' complaints.
- Meetings, conferences and events operations.
Assistant Front Office Manager
Mondrian Doha
12.2016 - 10.2017
- Team building.
- Creation of training and handouts.
- Building trust in corporate values.
- Implementation of sbe standards.
- Creation and revision of SOPs.
- Coordination of all communications between different departments.
- Onboarding process and HR procedures for team members.
- Critical path pre-opening.
Front Office Manager
Emerald Collection
12.2015 - 08.2016
- Front Office management
- Team building & training
- Coordination of communications among different departments.
- Coordination of concierge services and transfers.
- Rooms allocation.
- Invoicing.
- Upselling.
- Handling guests' complaints.
- Meetings, conferences and events operations
Sales & Marketing Manager
Sagioma Ltd - My Blue Hotel
09.2015 - 12.2015
- Contracts drafting.
- Creation of new rate plans and offers.
- Internal and external corporate communication.
- Brand identity development.
- OTA and Marketing management.
- Supervision of Reservations Department.
- Handling complaints
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Analyzed sales and marketing data for improved strategies.
- More than 150 new contracts signed by Tour Operators and Travel Agents. New bookings confirmed and paid by 48 new different Tour Operators in less than 3 months.
Reservations Specialist
EMERALD COLLECTION
11.2013 - 08.2015
- Individuals and groups bookings management.
- OTA management.
- Invoicing and ensuring correct payments received.
- Customers service.
- Booking engine management (Fastbooking LEO)
Promoter e Hostess
Various
01.2003 - 11.2013
- Promotion and sales of products and services, Congress hostess
Front Office and Reservations Agent
Hotel Portonuovo
05.2013 - 09.2013
- Front Office and concierge operations, OTA management, Booking management, Customer service, Handling complaints
Front Office and Reservations Agent
Hotel I Melograni
07.2011 - 09.2011
- Front Office and concierge operations, Booking management, Customer service, Handling complaints
Individuals and groups reservations specialist
Hotel H10 Roma Città
10.2010 - 06.2011
- Booking management, Business and leisure groups management, OTA management, Meeting and conference operations
Front Office and Reservations Agent
Europe Hotels S.r.l.
02.2010 - 09.2010
- Front Office operations, Booking management, OTA management, Concierge operations
Internship at Conference Center
La Pietra International Conference & Events Center
09.2009 - 11.2009
- Organization of congress events. Marketing for events. Press office operations. Creation of mailing list (Microsoft Access). Events operations.
Education
Master Certificate in Hospitality Management - Hospitality Administration And Management
ECornell University
Online 06.2020
Master Degree I level - Marketing And Institutional Communication
Università Degli Studi Di Firenze
Florence, Italy04.2010
Bachelor Degree I level in "Science of Communication" - Communication And Marketing
Istituto Universitario Suor Orsola Benincasa
Naples, Italy12.2008
Skills
- Exercise Modification Knowledge
- Corrective Exercise Strategies
- High-Intensity Interval Training
- Core Stability Training
- Balance and coordination training
- Fitness program development
- Nutritional Guidance Expertise
- Special Populations Training
- Group Fitness Instruction
- Resistance Training Principles
- Strength training
- Good interpersonal relational skills allow me to integrate easily even in a team already formed My previous experiences reinforced this natural predisposition to teamwork A strong natural empathy allows me to interact very well with guests and colleagues
Certification
- NASM CPT - Certified Personal Trainer
- NASM CNC - Certified Nutrition Coach
- NASM AFAA GFI - Group Fitness Instructor
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Certified Personal Trainer
EOS Fitness
06.2024 - Current
Revenue Analyst
Mainsail Vacation Rentals
02.2023 - 11.2023
Front Desk Manager
Homewood Suites by Hilton Shreveport
02.2021 - 12.2021
Reservations Manager
Mondrian Doha
08.2018 - 10.2019
Front Office Manager acting as Rooms Division Manager
Diamonds La Gemma dell'Est
10.2017 - 08.2018
Assistant Front Office Manager
Mondrian Doha
12.2016 - 10.2017
Front Office Manager
Emerald Collection
12.2015 - 08.2016
Sales & Marketing Manager
Sagioma Ltd - My Blue Hotel
09.2015 - 12.2015
Reservations Specialist
EMERALD COLLECTION
11.2013 - 08.2015
Front Office and Reservations Agent
Hotel Portonuovo
05.2013 - 09.2013
Front Office and Reservations Agent
Hotel I Melograni
07.2011 - 09.2011
Individuals and groups reservations specialist
Hotel H10 Roma Città
10.2010 - 06.2011
Front Office and Reservations Agent
Europe Hotels S.r.l.
02.2010 - 09.2010
Internship at Conference Center
La Pietra International Conference & Events Center
09.2009 - 11.2009
Promoter e Hostess
Various
01.2003 - 11.2013
Professional singer and musical consultant
Various
10.1997 - 02.2019
Master Certificate in Hospitality Management - Hospitality Administration And Management
ECornell University
Master Degree I level - Marketing And Institutional Communication
Università Degli Studi Di Firenze
Bachelor Degree I level in "Science of Communication" - Communication And Marketing
Istituto Universitario Suor Orsola Benincasa
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