Claudia Williams
Augusta
Summary
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner
A&K Companion Care Services, LLC
Augusta, GA
01.2025 - Current
- Assisted clients with daily living activities, enhancing their comfort and well-being.
- Developed individualized care plans tailored to client needs and preferences.
- Implemented safety measures in homes, reducing risks of accidents or injuries during care activities.
- Maintained accurate documentation of client progress, including daily logs of activities and observed behaviors.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Health Services Technician
DBHDD
Augusta, GA
11.2024 - 12.2024
- Monitored vital signs and reported changes in patient conditions to nursing staff promptly.
- Assisted with personal hygiene, mobility, and meal preparation to enhance patient well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
Customer Service Representative
First Source LLC Blue Cross Blue Sheild
03.2021 - 09.2024
- Frontline employee who interacts with customers to address their concerns, questions, and complaints.
- Resolve customer issues and complaints efficiently and effectively.
- This may include troubleshooting common issues with products or services.
- Maintain accurate records of customer interactions and transactions
- Remote
Housekeeping Aide
BURKE COUNTY HOSPITAL
Waynesboro, GA
03.2012 - 10.2020
- Dust and clean furniture and fixtures, walls, and baseboards; doors, ceilings, and stairwells, mirrors, etc., to maintain the facility’s appearance
- Use wet floor signs to mark wet floors, mop wet floors, and put furniture in order in the assigned area
- Collaborated with healthcare staff to address specific cleaning needs promptly.
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Developed standardized checklists for daily cleaning tasks, improving accountability among staff.
Education
Associate's degree - Medical administrative assistant
Ultimate Medical Academy
Tampa, FL03.2024
Skills
- Driving (5 years)
- Leadership
- Customer service (9 plus years)
- Caregiving
- Home care
- Computer literacy (5 years)
- Social work
- Computer skills (5 years)
- Cleaning (5 years)
- Driving
- Preschool experience (9 plus years)
- Medical terminology (1 year)
- Classroom experience (3 years)
- Toddler Care
- Childcare
Certification
CPR Certification
Assessments
- Work style: Reliability — Proficient
- September 2021
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Proficient
- Home health aide skills — Completed
- Providing care to patients in a home setting
- Full results: Completed
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Owner
A&K Companion Care Services, LLC
01.2025 - Current
Health Services Technician
DBHDD
11.2024 - 12.2024
Customer Service Representative
First Source LLC Blue Cross Blue Sheild
03.2021 - 09.2024
Housekeeping Aide
BURKE COUNTY HOSPITAL
03.2012 - 10.2020
Associate's degree - Medical administrative assistant
Ultimate Medical Academy