CLAUDIA E. ZAPATA

ROYAL CARIBBEAN GUEST ADVOCATE AND CHECK IN AGENT.

• Enhanced customer satisfaction by efficiently managing pier operations and ensuring timely departures.
• Streamlined boarding processes for improved passenger flow and reduced wait times.
• Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
• Participated in employee training programs, enhancing overall performance within the team.
• Maintained clean, orderly work environment free of hazards.
• Verified documentation and condition of freight to assure quality standards were achieved.
• Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
• Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Resolved guest complaints and discrepancies in prompt and courteous manner.

• Informed clients of policies and procedures.
• Resolved caller issues quickly and thoroughly.
• Obtained client information by answering telephone calls.
• Delivery the equipment clean and in perfect condition.
• Inform the clients about all the products we have and competitive rates and insurance coverage options.
• Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.

• Greeted customers and helped with product questions, selections and purchases.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Helped customers complete purchases, locate items and join reward programs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
• Contributed to a positive work environment by collaborating with team members and offering support when needed.
• Assisted management in developing marketing strategies that effectively showcased products and promotions.
• Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
• Helped customers complete purchases, locate items, and join reward programs.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Collected room deposits, fees and payments.