Summary
Overview
Work History
Education
Skills
Additional Information
References
Languages
Timeline
Generic

Claudia Zaragoza

Fairfield,CA

Summary

Honest individual with exceptional background spent in Quality Assurance and Hospitality. Engaging demeanor to work in demanding environments. Over 6 years in quality assurance, testing and process improvement. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

8
8
years of professional experience

Work History

Hospitality Worker

Caymus Vineyards
04.2022 - 03.2024
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Reduced risks by maintaining clean and organized work environment.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Assisted in setting up and breaking down banquet events.
  • Established unique service goals to each venue to provide constant and excellent service.

Sr Quality Assurance Analyst

Bronco Wine
02.2021 - 03.2022
  • Enhanced software quality by designing and executing comprehensive test plans.
  • Reduced defects in production releases by implementing rigorous testing procedures.
  • Improved customer satisfaction with software products by conducting thorough usability tests.
  • Streamlined QA processes for efficiency, resulting in faster product releases to market.
  • Mentored junior QA analysts, fostering a culture of continuous improvement and knowledge sharing within the team.
  • Performed extensive root cause analysis, leading to targeted improvements in software design and functionality.
  • Oversee both production lines.
  • Perform Laboratory procedures to determine alcohol levels of wine.
  • Laboratory knowledge.

General Laborer

Abbott
03.2020 - 01.2021
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Increased productivity with effective communication and collaboration among team members.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.

Quality Control Technician

Valley Fine Foods
02.2019 - 09.2019
  • Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
  • Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
  • Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
  • Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
  • Analyzed data trends to identify areas of concern and recommend proactive solutions, resulting in fewer product returns.
  • Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
  • Optimized calibration schedules for measurement equipment, ensuring consistent accuracy during inspections.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Conduct Thermometer calibration as directed by QA supervisor.

Quality Assurance Analyst

Crystal Geyser
11.2017 - 01.2019
  • Enhanced software quality by conducting thorough testing and identifying areas for improvement.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
  • Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Evaluated new tools and techniques to stay current on market trends, incorporating innovative approaches into the QA process when applicable.
  • Organized and maintained work environment to allow for maximum productivity.
  • Fixed identified issues to improve workflows.
  • Implemented automated testing solutions to reduce manual effort, increasing overall efficiency within the QA team.
  • Responsible for HACCP, GMP's, and safety/ Regulatory requirements.
  • Checked quality of the bottling production lines.

Vineyards
01.2016 - 08.2016
  • Vineyard workers may be involved in the planting and maintenance of vineyards, which involves preparing the soil, erecting trellis and irrigation equipment and planting
  • Winery workers may also be expected to prune and train growing vines, and control pests and diseases with regular spraying
  • During vintage, or harvest, these workers may also assist with handpicking grapes, or they may operate harvesting machines, depending on the winemaker's requirements.

Education

Viticulture - Viticulture And Enology

Napa Valley College
Napa, CA
06.2028

Skills

  • Supply Restocking
  • Event Planning
  • Housekeeping
  • Cleaning and sanitizing
  • First Aid Training
  • Food safety knowledge
  • Food Preparation
  • Event preparation
  • Guest Relations
  • Data Entry
  • Front Desk Management
  • Cash Handling
  • Customer Service
  • Quality assurance background
  • Improvement Recommendations
  • Systems Analysis
  • Quality Assurance Controls
  • Audit reporting
  • Quality control tests
  • Quality Metrics Monitoring
  • Test Data Management
  • Data Analysis
  • Manual Testing
  • Administrative Support
  • Mentoring and training
  • Safety Procedures
  • Organization
  • Attention to Detail
  • Quality Control
  • Analytical chemistry
  • Laboratory safety protocols

Additional Information

Responsible, Baby Sitter experience (5+ years), Customer service, Waitress, Warehouse, Winery, Cellar, Microsoft Word, Excel, Powerpoint, Quality Control Technician, Customer service, Quickbooks

References

Available upon request

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hospitality Worker

Caymus Vineyards
04.2022 - 03.2024

Sr Quality Assurance Analyst

Bronco Wine
02.2021 - 03.2022

General Laborer

Abbott
03.2020 - 01.2021

Quality Control Technician

Valley Fine Foods
02.2019 - 09.2019

Quality Assurance Analyst

Crystal Geyser
11.2017 - 01.2019

Vineyards
01.2016 - 08.2016

Viticulture - Viticulture And Enology

Napa Valley College

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Claudia Zaragoza