Claudia Zavala
Ashtabula ,OH
Summary
Dynamic professional with experience at Walmart Súper Store, excelling in retail and order fulfillment. Proven track record in customer service excellence and bilingual communication, enhancing client interactions. Skilled in data entry and documentation, ensuring accuracy and compliance. Adept at appointment scheduling, driving lead generation, and fostering team collaboration for optimal results.
Overview
8
8
years of professional experience
Work History
Online Grocery Pickup Associate Ogp
Walmart Súper Store
01.2025 - Current
- Select and prepare grocery items for customer orders
- Deliver orders curbside and provide friendly customer interaction
- Maintain inventory accuracy and department organization
Appointment Setter – Real Estate
PowerISA
03.2021 - 08.2022
- Conducted outbound calls to engage potential clients and schedule appointments.
- Managed CRM system to track leads and optimize follow-up processes.
Customer Service Representative
TTEC
07.2020 - 02.2021
- bilingual inbound calls Assisted with payments, service inquiries, and account setup
Document Verification Analyst
Oportun
10.2017 - 08.2018
- Conducted thorough verification of customer information to ensure compliance with regulatory standards.
- Assisted in data entry and management within internal databases for accuracy and accessibility.
- Collaborated with team members to resolve discrepancies in customer records efficiently.
- Utilized verification tools to enhance processing speed and improve data quality.
Education
High School Diploma -
Bachillerato Sabes La Piscina
León Gto Skills
- Retail & Order Fulfillment
- Appointment Scheduling
- Cold Calling & Lead Generation
- Customer Service Excellence
- Data Entry & Documentation
- Team Collaboration
- Bilingual Communication (Spanish-English)
Hobbies
- Makeup Artistry
- Going for Walks
- Going to the Movies
- Reading Self-Motivational Books
Timeline
Online Grocery Pickup Associate Ogp
Walmart Súper Store
01.2025 - Current
Appointment Setter – Real Estate
PowerISA
03.2021 - 08.2022
Customer Service Representative
TTEC
07.2020 - 02.2021
Document Verification Analyst
Oportun
10.2017 - 08.2018
High School Diploma -
Bachillerato Sabes La Piscina