Claudia Zeamer
Summary
Dynamic marketing professional with proven experience in content creation and social media marketing, honed at UW-Oshkosh. Excelled in enhancing brand visibility and engagement through innovative campaigns and effective teamwork. Skilled in content creation and professional customer service, achieving significant improvements in customer satisfaction and site traffic without relying on numerical specifics.
Overview
6
6
years of professional experience
Work History
Marketing Intern
Pierce Manufacturing
05.2024 - Current
- Learned a plethora of marketing skills.
- Created social media posts, took pictures of completed fire trucks, worked with customers coming to pick up their trucks.
- Helped at the sales desk completing tasks for customer experience like stocking supplies, cleaning customer lounge, cleaning customer vans.
- Created social media campaigns to promote the brand.
- Worked on specific events and marketing projects collaborating with my team.
- Researched interesting and relevant content to capture interest and improve site traffic.
Social Media Manager
UW-Oshkosh
09.2023 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message for The Advance Titan Student Newspaper.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted brand visibility by creating and executing innovative social media campaigns.
Web Editor
UW-Oshkosh
09.2023 - Current
- The Advance Titan Student Newspaper website.
- Improved website functionality by redesigning, updating and implementing plug ins and extensions.
- Published newspaper editor's stories online every week in a timely fashion.
- Analyzed website traffic and developed content to meet needs and interests of website visitors.
Customer Service Representative
Bergstrom Automotive
07.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
DSW Shoe Warehouse
05.2019 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Arts - Advertising
UW-Oshkosh
Oshkosh05-2025
Skills
- Content creation
- Social media marketing
- Event planning
- Presentation development
- Photo and video editing
- Teamwork and collaboration
- Networking and relationship building
- Adobe creative suite
- Social media copywriting
- Lead generation
- Professional customer service
- Relationship building
Timeline
Marketing Intern
Pierce Manufacturing
05.2024 - Current
Social Media Manager
UW-Oshkosh
09.2023 - Current
Web Editor
UW-Oshkosh
09.2023 - Current
Customer Service Representative
Bergstrom Automotive
07.2023 - 05.2024
Sales Associate
DSW Shoe Warehouse
05.2019 - 08.2022
Bachelor of Arts - Advertising
UW-Oshkosh
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