Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia Zertuche

Brandon,FL

Summary

Hardworking employee enthusiastic and pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

20
20
years of professional experience

Work History

Lead Leasing Agent

Highmark Residential
05.2022 - Current
  • Verified tenant incomes and other information before accepting lease applications.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
  • Oversaw purchase orders and data entry regarding shipped and received shipments.
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.

Assistant Store Manager

Ross
05.2020 - 05.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Approved regular payroll submissions for employees.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Analyzed and interpreted store trends to facilitate planning.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas throughout the day to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.
  • Processed damaged goods and completed wasted inventory paperwork.

Area Supervisor

Ross
08.2015 - 11.2020

- Training and mentoring.

- Contribution to positive store appearance.

- Ensuring high levels of customer satisfaction.

- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

- Coach, monitor, and develop team members for improved performance and recognize excellent performance.

- Greeting customers and helped with product questions, selections,purchases and returns.

- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

- Trained new associates on cash register operations including opening, conducting customer transactions.

- Merchandising Shelves and preventing Shrinkage.

- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Completed stock inventories to identify and address issues negatively impacting controls.

Waitress

Sun Towers
05.2004 - 11.2020
  • - Greeted customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • - Assisted host or hostess by answering phones to take to go orders.
  • - Cleaned tables and floors of dining area, ensuring customers had a pleasant dining experience.
  • - Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • - Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • - Assisted manager with new hires.

Payroll Assistant

Diehl & Lee Farms
12.2004 - 04.2015

- Managed payroll processing for 60-75 employees.

- Ability to prioritize and multi task and meet payroll deadlines.

- Processing payments.

- New hire paperwork.

- Collecting, balancing and verifying information.

- Preparing payroll report on a weekly basis.

- Responded to employee questions and requests for information in timely and knowledgeable manner.

Education

High School Diploma -

Stepping Stones
05.2010

Skills

  • - Customer service experience
  • - High standard of professionalism
  • - Punctuality
  • - Trustworthy
  • - Bilingual Spanish/English
  • - Energetic and self motivated
  • - Accurate money handling
  • - Employee training
  • - Prioritizing

Timeline

Lead Leasing Agent

Highmark Residential
05.2022 - Current

Assistant Store Manager

Ross
05.2020 - 05.2022

Area Supervisor

Ross
08.2015 - 11.2020

Payroll Assistant

Diehl & Lee Farms
12.2004 - 04.2015

Waitress

Sun Towers
05.2004 - 11.2020

High School Diploma -

Stepping Stones
Claudia Zertuche