Claudia A. Nava

(808) 255-5735 Supervisor Zachary Smith

• Assist clients with inbound and outbound calls
• Asked customers questions to determine, verify and solve common problems.
• Looked for additional ways to expand products to customers by upselling new products and services.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.

(956)-464-1600 Donna ISD

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Supports the learning center environment
• Helps with appropriate daily activities for children
• Establishes and maintains a safe and healthy nurturing environment for children
• Supervises children for safety
• Arranges classroom daily and prior to Fall and Spring sessions
• Keeps the learning environment clean and orderly by picking up.

(972) 983-0100 SUPERVISOR: Alma Plata

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

(956) 358-7000 MANAGER: Joe Gamez

• Performed essential duties (copy machine, printing, filing customer's information, organizing worksheets, etc.)
• Worked with employees in designated duties
• Trained, coached and mentored new sales associates for maximum performance.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Monitored sales team performance and provided constructive feedback.
• Led sales team to exceed quarterly sales goals.