Claudia Astrid Cantu
Weslaco,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals and continue career growth.
Overview
7
7
years of professional experience
Work History
BILINGUAL PATIENT ADVOCATE
ELEVATE PATIENT FINANCIAL SOLUTIONS
06.2022 - Current
- Manage over 30+ new accounts and audit current case load to determine if client are viable candidate for State, Federal, Medical or Disability Assistance
- Assist clients with all administrative work needed to meet program eligibility requirements
- Explain program details to clients while respectfully gathering information/verifications for income, assets and household composition
- Maintain confidential patient documentation to prevent data compromise and comply with HIPAA and PHI regulations
- Coordinate with other departments such as Social Workers, Case Management and Hospital Leaders
MEDICAID ELIGIBILITY SPECIALIST
TEXAS HEALTH AND HUMAN SERVICES COMMISSION
03.2021 - 05.2022
- Interview clients in person or by telephone to obtain financial and personal information for final determination of public assistance programs
- Evaluate data from various electronic sources to enter information into agency computer-based eligibility system
- Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes
TRAINING COORDINATOR
GRIFOLS BIOMAT USA
11.2018 - 12.2020
- Directs, oversees and leads training with Plasma Collection Center by partnering with Regional Training Staff to ensure training compliance is met
- Implement operational changes to enhance effectiveness and train 20 employees on new or modified processes
- Supports management in implementation of corrective actions to eliminate regulatory deficiencies in training
- Creates, maintains, and audits complaint training records and files
- Created and maintained detailed training records and reports for management review.
CUSTOMER SEVICE REPRESENTATIVE I
MOUSER ELECTRONICS, INC
02.2017 - 09.2018
- Processed customer's service order and made necessary account updates
- Obtained customer sensitive payment information while maintaining PCI compliance
- Compiles and review data entry to ensure accuracy has met customer needs prior to order processing
- Assisted customers with company website features and troubleshooting
- Attend regular training seminars with on-site technicians to ensure product inventory is being represented correctly
Education
Bachelor of Arts - Fine Arts All Level Certification
The University of Texas Rio Grande Valley
Edinburg, TX12.2016
High school diploma -
Mercedes High School
Mercedes, TX07.2011
Skills
- Proficient in office setting equipment (eg, phone, computer, fax/printer) and Windows programs (Word, Excel, Outlook)
- Maintain client, customer and interdepartmental relations
- 50 words per minute typing speed
- Effective working in fast-paced, team-driven environments with high prioritization skills
Languages
Spanish
Timeline
BILINGUAL PATIENT ADVOCATE
ELEVATE PATIENT FINANCIAL SOLUTIONS
06.2022 - Current
MEDICAID ELIGIBILITY SPECIALIST
TEXAS HEALTH AND HUMAN SERVICES COMMISSION
03.2021 - 05.2022
TRAINING COORDINATOR
GRIFOLS BIOMAT USA
11.2018 - 12.2020
CUSTOMER SEVICE REPRESENTATIVE I
MOUSER ELECTRONICS, INC
02.2017 - 09.2018
Bachelor of Arts - Fine Arts All Level Certification
The University of Texas Rio Grande Valley
High school diploma -
Mercedes High School
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