Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Claudia C Marroquin

Los Angeles,CA
Claudia C Marroquin

Summary

Adept at GPS navigation and exceptional in customer service, I enhanced delivery efficiency and customer satisfaction at OnTrac by optimizing routes and handling packages with utmost care. Recognized for punctuality and a clean driving record, I consistently met tight deadlines, ensuring all deliveries were timely and accurate.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

30
years of professional experience

Work History

OnTrac

Package Delivery Driver
01.2025 - Current

Job overview

  • Scan packages, put them in order by area. Drive to the city designated and start delivering the packages in a safe way.
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Handled packages carefully, observing indications on packaging of fragile contents keeping from turning upside down.

On Trac

Package Delivery Driver
07.2016 - 02.2018

Job overview

  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.

US Engineers Federal Credit Union

Client Service Representative/Teller
01.2003 - 04.2009

Job overview

  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Handle cash and checks deposits and withdrawals.
  • Sell cashier's check, money orders, travelers checks.
  • Process cash advances.
  • Help with loans applications and approvals.
  • Process every morning the debits and credits in members accounts.
  • Processed their payrolls every two weeks.
  • In charge of doing end of day.
  • In charge of opening and closing the branch.
  • Balance Credit Union general ledgers.
  • Send and received wire transfers.
  • Acted as CEO for 6 weeks due to CEO maternity leave
  • Help CEO with board member meetings.
  • File documents, data entry.
  • Opening and closing accounts.
  • Reported members to check system, and credit bureau.
  • Processed requests for ordering and blocking ATM cards.
  • Processed stop payments as members request.
  • Vault and regular teller.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Assisted in training new tellers, sharing knowledge of best practices for efficient service delivery.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • In charge of creating spreadsheets in Excel, and letters to members on Microsoft word.
  • In charge of creating slides with Power point for the board member meetings.
  • I also served as a Notary public for members of the credit union.

Staffing Agency

Customer Service Teller
07.2002 - 12.2002

Job overview

  • Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
  • Managed high volumes of customer transactions during peak times while maintaining excellent service standards.
  • Balanced daily cash drawers accurately, ensuring accountability for all financial transactions processed throughout the day.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Work at Providence Federal Credit Union in Burbank.
  • Worked at Temple Federal Credit Union in downtown L.A.
  • Worked at Citibank in Beverly Hills, CA.

DMV

Customer Service Representative
06.2002 - 07.2002

Job overview

  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Help customers with driver license or ID cards information and applications.
  • Taking pictures por driver license.
  • Processed license plates and registration.

Bank Tellers

Family Savings Bank
01.2002 - 06.2002

Job overview

  • Processed cash and checks deposits and withdrawals.
  • Answer the phone and answering customers questions.
  • Process stop payments on checks.
  • Selling bank products.
  • Providing excellent customer service.

First Federal Bank

Client Service Representative
01.2000 - 01.2002

Job overview

  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Processed cash and checks deposits and withdrawals.
  • Sold bank products, like credit cards, home equity loans, home equity lines of credits, checking and savings accounts.
  • Winner of 3 different trips for Mistery shopper customer service satisfaction and bank products sales.
  • Sold cashier's check and money order
  • Type clients letter in Microsoft word
  • Balance at the end of the day in word excel spreadsheet.

Founders National Bank

Bank Teller
02.1999 - 01.2000

Job overview

  • Managed high-volume transactions during peak hours while maintaining attention to detail.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Ross Dress for Less

Retail Sales Associate
07.1998 - 01.1999

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Help unloading, unpacking and restocking products in their respective shelves.
  • Scanning clothes and other products for clearance.

Payless Shoes Source

Sales Associate
01.1998 - 07.1998

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Denny's Restaurant

Restaurant Hostess
01.1997 - 10.1997

Job overview

  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.

Jack in the Box

Cashier
02.1996 - 01.1997

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Taco Bell

Cook
05.1995 - 02.1996

Job overview

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Education

Escuela De Medicina Natural "ESMENTA"
Guatemala

Chiropractic from Natural And Alternative Medicine
10.2024

Escuela De Medicina Natural ESMENTA
Guatemala

Flores De Bach Especialist from Natural And Alternative Medicine
10.2023

Escuela De Medicina Natural ESMENTA
Guatemala

Acupuncture from Natural And Alternative Medicine
10.2023

Escuela De Medicina Natural ESMENTA
Guatemala

Iridology from Natural And Alternative Medicine
10.2023

Escuela De Medicina Natural ESMENTA
Guatemala

Naturopathy from Natural And Alternative Medicine
10.2023

Escuela De Medicina Natural ESMENTA
Guatemala

Kinesiology from Natural And Alternative Medicine
07.2023

Escuela De Medicina Natural ESMENTA
Guatemala

Cupping from Natural And Alternative Medicine
05.2023

Escuela De Medicina Natural ESMENTA
Guatemala

Mesotherapy Against Pain from Natural And Alternative Medicine
03.2023

Clínica Quiropráctica Vida Y Salud
Guatemala

Massage Therapist from Natural And Alternative Medicine
10.2022

Colegio Santa María
Guatemala

Bachiller En Ciencias Y Letras from Bachiller Con Orientación En Computación
11.2019

Centro Clínico Naturista Quiro Salud
Guatemala

Homeopathy from Natural And Alternative Medicine
11.2015

Slawson Southeast Occupational Center
Bell California

GED from High School Diploma
06.2015

Belmont High School
Los Angeles, CA

High School Diploma
1997

Skills

  • Customer service
  • GPS navigation
  • Safe driving
  • Package handling
  • Deadline oriented
  • Route planning
  • Loading and unloading
  • Punctuality
  • Delivery scheduling
  • Weather adaptation
  • Defensive driving
  • Excellent sense of direction
  • Multitasking
  • Valid Driver's license
  • Customer-oriented
  • Clean driving record

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Package Delivery Driver

OnTrac
01.2025 - Current

Package Delivery Driver

On Trac
07.2016 - 02.2018

Client Service Representative/Teller

US Engineers Federal Credit Union
01.2003 - 04.2009

Customer Service Teller

Staffing Agency
07.2002 - 12.2002

Customer Service Representative

DMV
06.2002 - 07.2002

Family Savings Bank

Bank Tellers
01.2002 - 06.2002

Client Service Representative

First Federal Bank
01.2000 - 01.2002

Bank Teller

Founders National Bank
02.1999 - 01.2000

Retail Sales Associate

Ross Dress for Less
07.1998 - 01.1999

Sales Associate

Payless Shoes Source
01.1998 - 07.1998

Restaurant Hostess

Denny's Restaurant
01.1997 - 10.1997

Cashier

Jack in the Box
02.1996 - 01.1997

Cook

Taco Bell
05.1995 - 02.1996

Escuela De Medicina Natural "ESMENTA"

Chiropractic from Natural And Alternative Medicine

Escuela De Medicina Natural ESMENTA

Flores De Bach Especialist from Natural And Alternative Medicine

Escuela De Medicina Natural ESMENTA

Acupuncture from Natural And Alternative Medicine

Escuela De Medicina Natural ESMENTA

Iridology from Natural And Alternative Medicine

Escuela De Medicina Natural ESMENTA

Naturopathy from Natural And Alternative Medicine

Escuela De Medicina Natural ESMENTA

Kinesiology from Natural And Alternative Medicine

Escuela De Medicina Natural ESMENTA

Cupping from Natural And Alternative Medicine

Escuela De Medicina Natural ESMENTA

Mesotherapy Against Pain from Natural And Alternative Medicine

Clínica Quiropráctica Vida Y Salud

Massage Therapist from Natural And Alternative Medicine

Colegio Santa María

Bachiller En Ciencias Y Letras from Bachiller Con Orientación En Computación

Centro Clínico Naturista Quiro Salud

Homeopathy from Natural And Alternative Medicine

Slawson Southeast Occupational Center

GED from High School Diploma

Belmont High School

High School Diploma

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Claudia C Marroquin