Claudia Godoy

Partner with application users and stakeholders to develop requirements for requested enhancements

Recommend technical solutions, taking into account priorities and tradeoffs and drive alignment among stakeholders

Build and execute detailed implementation plans, including design, build QA/ test, deploy and support components

Troubleshoot and resolve reported UKG issues in Production and Development environments; escalate issues with vendors and technology partners

Responsible for maintenance support and configurations. Perform process reengineering, troubleshoot problems and determine root causes to enhance system functionality

Mentor senior and junior analysts on the team

Manage projects and process improvement, including applying change management experience to facilitate movement to new levels of quality.

Takes action that is consistent with available facts, constraints and probable consequences. Uses these data to build project plans and ensure adherence to schedule and other specifications.

Recommends process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy, which must be approved by appropriate leadership prior to implementation.

Performs system maintenance, including assisting in the review, testing and implementation of HRMS system upgrades or patches. Integrations with 3rd party vendors such as Benefits vendors, sales force, store force. Collaborates with functional and technical staff to coordinate application of upgrade or fix including UKG Pro, Recruiting, Onboarding, Performance Management, Salary/Competition Planning, Learning Management System, Employee Voice Surveys, File Management. Maintains HRMS system tables. Documents process and results.

Provides production support, including researching and resolving HRMS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements. Generates reports/queries, including writing, maintaining and supporting a variety of reports or queries utilizing appropriate reporting tools. Assists in development of standard reports for ongoing customer needs. Helps maintain data integrity in systems by running queries and analyzing data.

Conducts training, including developing user procedures, guidelines and documentation. Trains clients on new processes/functionality. Trains new system users.

Perform configuration, develop test plans and execute on delivering new business processes and configuration updates. Assists HRIS team members on project development

Work with all levels of HR in assessing processes and assist in identifying options for improvement and focus on resolving issues and challenges national and international workforce.

Create and execute test plan for major enhancements and perform unit testing on any changes or enhancements including UKG Pro, ICIMS Recruiting, Onboarding, Performance Management, Salary/Competition Planning, Learning Management System, Employee Voice Surveys, Workforce Continuity. Integrations with 3rd party vendors including Thomas and Company, PayActive, Ascension, ICIMS, BackStitch,etc.

Create and maintain ad hoc reporting. Ensures accuracy and integrity of organizational data within the HRIS by completing both data and security audits.

Prepares end-user documentation or training materials. Worked closely with company stakeholders on the development and implementation of new HRIS configuration.

Successfully implemented Kronos Dimensions.

The role supported the HRIS Manager as a key contributor to major system projects that often impact the entire organizations’ business processes and data.

Cognos BI – reporting, analysis, dashboards and event studio. Developed ad hoc reports in response to client feedback.

Improved system efficiency by monitoring system performance, identifying opportunities for improvement, outlining appropriate solutions and implementing the change (e.g. Benefits Interfaces, Platform Configured Fields, etc)

Prioritized incoming requests for support and identifying opportunities to streamline. Worked collaboratively with system users, consultants and suppliers to identify innovative opportunities to automate processes and drive efficiencies. Integrations with 3rd party vendors including Benefits vendors, internal Time and Attendance, Tableau, etc. Successfully set up ticketing system to assist internal Tier 1 to 3 Support tickets.

Worked closely with other departments such as IT, Training, Benefits, finance and payroll to ensure seamless data flow between different systems.

Developed customized reports and dashboards for senior leadership, providing critical insights to inform strategic decisionmaking.

Managed successful integration of third-party applications into the existing HRIS infrastructure, expanding system capabilities as needed.

Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.

Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.

Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.

Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.

Technical: Troubleshoot, analyze and resolve issues presented by associates or other functional areas using knowledge of Workday functions. Initiate projects as needed, while coordinating and communicating with other WorkDay teams. Responsible for identifying Workday Service Updates while conducting analysis of impact and initiate projects when needed

Manage major Workday Release projects, ensuring newly delivered functionality is tested appropriately. Act as SME on creation of file imports (EIB).

Manage custom report repository, ensuring confidentiality of data remains intact, making recommendations for consolidation and naming conventions, as well as validating data

Assist with the definition of system processes and standards. Determine optimal configurations for changes or additions to the Payroll module in Workday.

Project Management: Serve as Payroll Project Manager, working in conjunction with other Project Managers to ensure timely execution and accuracy results. Assist with prioritization and development of timelines for projects

Maintain project plans, ensuring due dates are met as well as proper documentation is retained for all tasks. Conduct requirements gathering sessions with functional experts to produce formal configuration requirements documentation and change specifications

Assess issues as they occur and may impact the project deliverables. Ensure leadership is aware of all active issues and their resolution plans

Operational: Document issues and solutions on payroll teams Wiki page, as well as ensure adequate communication of problem resolutions across all functional areas

Provide custom reports as needed to payroll management team

Review, analyze and create detailed documentation of business processes and systems functionality, including workflow, program functions and steps required to execute systems transactions/processes.

Process Improvement: Recommend and participate in the development of new functional processes based on previous resolution of issues. Proactively identify departmental process or procedural obstacles and make recommendations for resolution or revision.

HRIS Analyst: Perform analysis, diagnostics, development, testing and documentation of various HR related SaaS Systems. Isolate and correct application errors in a timely manner and ensure integrity of the database structure, including security, administration, and set-up. Subject matter expert on HR system capabilities and participates in testing and deploying system and system-related process enhancements as needed. Provide end user education regarding usage of the system, including new user training, and training to correct and prevent system usage errors. Manage periodic and ad hoc reporting needs as required. Maintain compliance with federal and state regulations concerning employment.

Payroll Manager/System Administrator: Configure and maintain data in ADP Workforce Now, including but not limited to EZLabor (Time & Attendance) for USA & Puerto Rico, HR/B, Recruiting & Staffing, and Reporting, to ensure business rules and workflow. Keep technically current on each upgrade or enhancement to any ADP product. Included ADP Streamline - International Payroll (India, Brazil, Uruguay, and Argentina).

UltiPro Implementation: Onboarding, Recruiting, Goals/Performance Review, Time Management, & Payroll Administration, Learning Management System. Global Implementation of Ultipro product. Assist both national and international partners with training needs, configuration in Spanish, Portugese, and English. Ad hoc reports as needed such as Man Hour Reports, GL, Accruals, Rosters, and Tax/Collection Reports through the use of Business Intelligence/IBM Cognos Reports.

Cornerstone Learning Management System Administrator: Create Performance Reviews and goals, aid employees on how to use system, enter training logs and audit import feeds.

Project Management: Translate and prioritize requirements for assigned area project and maintenance work. Serve as primary interface with internal and external contributing organizations relative to technical requirements, directions and problem resolution. Maintain functional peer relationships and detailed working knowledge of the assigned area’s systems, organization, and business processes. Estimate costs and schedules; recommend solutions to problems. Serve as liaison between intra-departments for system development and maintenance.

Record Retention Manager: Maintain accuracy and standardization for all HR records. Develop, document and implement processes to meet DOL compliance including Homeland Security and Visa Compliance for H2A, FLC, H1B Visas.

HR management: Recruitment of candidates using job boards, job fairs, and social media. Process background checks, Drug Test and Physicals, MVR, DOT verification, new hire paperwork, personnel changes, benefits deductions, taxes, retirement contributions, garnishments, employee verifications. Generate Human Resources analytical monthly reports. Direct meetings including training, new hire orientations, and benefits enrollment. Manage FMLA/leave-of-absence and benefit accruals programs and personnel records

Consulted with management on organizational and personnel issues such as employee development, employee selection, succession planning, workforce planning, retention, training, diversity, creation or revisions of policies and procedures, benefits and compensation management/market analysis.
Made recommendations that effectively resolved problems by using judgment consistent with appropriate standards, practices, policies, procedures and applicable law, ensuring consistent treatment of employees and application of policies

Advised management and employees on policy interpretation and legal awareness. Investigate regarding the appropriate resolution of employee relations issues. Assists in the administration of the disciplinary procedure

Assisted in the development, interpretation and application of HR policies, legal compliance with various governmental laws and regulations covering areas of labor relations, EEOC, wage and hour, affirmative action and job evaluation system

Benefit administration and reconciliation: Enroll employees in medical, dental, vision, 401k, life insurance, short term disability, and COBRA Invoices plus process monthly bills. Submit 401K contributions, matches, and loan payments in timely manner. 5500 & 8955 Submission. Assist employees with benefits concerns. Offer translation to Spanish speaking employees.

OSHA and HSE: Maintain OSHA log and incident information. Aid management regarding Health and Safety concerns. Process worker’s compensation as needed. Update compliance sites related sites – ISN, PICS Auditing, SAM.GOV, DUNS.

Payroll Management: Process payroll for 50 -300 employees’ Multistate for both Salary and Hourly group, commission, relocation, safety, and bonus checks processed.

Key Accomplishments: Implementation of Workforce Now 9

Mitigated risk associated with inaccurate or late tax filings by maintaining organized records throughout the year and submitting required forms well ahead of deadlines.

Ensured timely payments to employees by adhering to strict processing deadlines for 1200 employees including USA and Canada.

Reduced errors in payroll calculations by meticulously reviewing timesheets and ensuring accurate data entry.

Supported annual audit processes by providing necessary documentation related to employee compensation and benefits expenses.

Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.

Coordinated new hire and termination processes to facilitate smooth operations.

Responded to employee inquiries to provide assistance with payroll-related questions.

Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.

Coordinated paperwork (Employee Status Change Forms, Requisition Forms, I-9 Forms and all other forms) for all new hires, terminations and employee changes (e.g. transfers, promotions, salary changes, etc.). Assisted in the administration of benefits plans including enrollments and terminations.

Key Accomplishments: Successfully navigated migration of new payroll system from Etime 1000 to Enterprise Etime 6.0.

Documented human resources records and maintained confidentiality of sensitive personal information.

Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.

Processed payroll using Genesis and Jupiter Time System linked to ADP Pay Expert / Report writer.

Rectified staffs time to produce accurate pay requests/payroll for 7 locations (including Tristate areas: New York, New Jersey, Connecticut) with 300+ employees, pick-up paychecks from payroll, correlate and distribute accordingly.

Performed timekeeping/payroll audits. Produced timekeeping reports and correspondence as needed. Preserved Payroll files and human resource records. Moreover, sustained employee’s holiday and personal leave. Aided with Onboarding and Benefits Enrollment/Administration.

Ensured timekeeping database and hardware operated at optimum. Also assist in employment verification, pre-employment screening, and new hire paperwork including benefits.

Key Accomplishments: Successfully implemented Jupiter Time Keeping system which replaced Genesis timekeeping system.