Claudia Flores Olvera
San Antonio
Summary
Dedicated employee of 15 years in customer service, seeking growth in the Bank industry. I’am eager to explore opportunities within the company that I will work with. Highly adaptable and proven history of building trust with customers to resolve concerns and maintain long term loyalty as well maintain protection for clients account and the firm needs.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
17
17
years of professional experience
Work History
Substitute Teacher
SAISD
San Antonio
03.2023 - Current
- Delivered engaging lessons to diverse student groups in various subjects.
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with full-time teachers to align lesson plans and objectives.
Checker
H-E-B Grocery
10.2016 - Current
- Processes customer transactions of good and services while providing superior customer service
- Provides excellent service and customer interaction
- Collects payment for customer purchases
- Demonstrates suggestive selling techniques
- Bag groceries for customers
- Monitors And manage potential front-end shrink
- Keeping a accurate till
- Answers product related questions for customers
Bilingual Account Specialist
JP Morgan Chase
11.2021 - 12.2022
- Answered, screened and processed over 65-85 calls daily using a call management system and web-base communication
- Able to approach problems logically and with good judgement to ensure the appropriate customer outcome
- Assist customers in explaining their balances and transaction and file disputes as needed
- Making appropriate decisions on behalf of our customers quickly and effectively while also maintaining respect and responding with empathy
McDonalds Department Manager
10.2008 - 08.2016
- Greeted Customers in a friendly professional manner
- Maintained service are neat and clean at all times
- Handle money and credit card transaction
- Perform all store inventory
- Supervised all crew members
- Resolved any complaints from customers
- Handle all store money and made all bank deposit as needed
Education
Career Quest Business Administrative Certificate -
High school Diploma -
Thomas Edison High School
Skills
- Basic Training in Accounting
- Knowledge in Word, Access, Excel, Power Point, Outlook, And Internet
- Able to work independently or within a group
- Capable of handling Multiple projects
- Multi-line telephone
- Inventory, faxing, filing
- Able to work under pressure
- Clear communication
- Excellent customer service
Languages
Timeline
Substitute Teacher
SAISD
03.2023 - Current
Bilingual Account Specialist
JP Morgan Chase
11.2021 - 12.2022
Checker
H-E-B Grocery
10.2016 - Current
McDonalds Department Manager
10.2008 - 08.2016
Career Quest Business Administrative Certificate -
High school Diploma -
Thomas Edison High School
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