Claudia Gabriela Patton
Melbourne,FL
Summary
Proven in enhancing customer satisfaction and streamlining operations, I excel in multitasking and exceptional customer service, as demonstrated at Marriot Hotels and Resorts. My expertise in kitchen staff support and inventory management led to significant improvements in service efficiency and food safety practices, contributing to a positive and repeat dining experience.
Overview
9
9
years of professional experience
Work History
Breakfast Server
Breakfast in Havana
10.2024 - Current
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Consistently met or exceeded sales targets by upselling additional menu items and beverages.
- Ensured prompt table turnover by efficiently clearing dishes upon guest completion.
- Resolved customer complaints promptly and professionally, demonstrating commitment to excellent customer service.
- Maintained a clean and organized dining area, contributing to a positive guest experience.
- Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
Cocinero De Línea
Marriot Hotels And Resorts
06.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Cocinero De Línea
Hilton Hotels Corporation
01.2023 - 03.2023
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Hostess Manager
Cocina Latina Melbourne Square Mall
01.2022 - 05.2022
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
Cook Manager
Carne Asada El “Darío”
01.2016 - 05.2019
- Maintained compliance with sanitation regulations.
- Executed meal preparation efficiently within strict time limits during peak hours.
- Managed several orders at once, upholding exceptional standards in both quality and presentation.
Education
Marketing Y Publicidad - Marketing Research
Universidad Iberoamericana De Ciencia Y Tecnología
Managua Nicaragua 12.2020
Skills
- Strong multitasking
- Cleanliness and hygiene
- Kitchen staff support
- Order taking
- Cash register operation
- Food preparation assistance
- Food presentation
- Professional appearance
- Food safety practices
- Order management
- Knowledge of dietary restrictions
- Buffet opening and closing
- Menu design
- Efficient time management
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Cash handling
- Task prioritization
- Quality control
- Menu memorization
- Inventory management
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary
Timeline
Breakfast Server
Breakfast in Havana
10.2024 - Current
Cocinero De Línea
Marriot Hotels And Resorts
06.2024 - Current
Cocinero De Línea
Hilton Hotels Corporation
01.2023 - 03.2023
Hostess Manager
Cocina Latina Melbourne Square Mall
01.2022 - 05.2022
Cook Manager
Carne Asada El “Darío”
01.2016 - 05.2019
Marketing Y Publicidad - Marketing Research
Universidad Iberoamericana De Ciencia Y Tecnología
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