Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Claudia Ginevra Parascandolo

Bacoli,Naples

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at NAVSUP FLCSI - NAPLES, demonstrating exceptional problem-solving and team collaboration abilities. Achieved significant reductions in delivery errors and improved safety compliance, leveraging skills in workplace safety and customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

File and Mail Clerk

NAVSUP FLCSI - NAPLES
10.2017 - Current
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
  • Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
  • Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
  • Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
  • Contributed to departmental goals by providing input during team meetings regarding process improvements or new technologies related to mailing operations.
  • Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.

Lifeguard

MWR Aquatics
06.2017 - 09.2017
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Educated patrons on safety protocols and enforced safety rules.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.
  • Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
  • Coordinated schedules for staff members, optimizing coverage during peak hours without compromising safety or efficiency.

Recreation Aid

MWR Aquatics
06.2016 - 08.2016
  • Served as a cashier at Carney Park and Support Site Pool.
    Customer service was main duty, providing information about Community Recreation
    programs and activities.
  • Checking patron eligibility to ensure authorized use
    of recreation facilities, resources and equipment.
  • Collecting fees from customers associated with sales of tickets, retail and rental items, as well
    as from swimming classes and pool parties.
  • Completed a Daily Activity Report (DAR) at the end of every shift.
  • Conducted inventory, maintained inventory control and maintained equipment for proper
    accountability of program equipment and resources.
  • Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
  • Enhanced participant enjoyment by planning and implementing diverse recreational activities.
  • Ensured compliance with state regulations and company policies by thoroughly understanding guidelines and adhering to protocols.
  • Delivered recreational programs to meet needs and preferences of diverse resident population.

Recreation Aid

MWR Aquatics
05.2015 - 09.2015
  • Served as a cashier at Carney Park and Support Site Pool. Customer service was main duty, providing information about Community Recreation programs and activities.
  • Checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment.
  • Collecting fees from customers associated with sales of tickets, retail and rental items, as well as from swimming classes and pool parties.
  • Completed a Daily Activity Report (DAR) at the end of every shift.
  • Conducted inventory, maintained inventory control and maintained equipment for proper accountability of program equipment and resources.
  • Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
  • Enhanced participant enjoyment by planning and implementing diverse recreational activities.
  • Ensured compliance with state regulations and company policies by thoroughly understanding guidelines and adhering to protocols.
  • Delivered recreational programs to meet needs and preferences of diverse resident population.

Education

High School Diploma -

Liceo Linguistico "Artemisia Gentileschi"
Naples, Italy

Bachelor - Laurea - English And Spanish Language And Literature

Universita' Degli Studi Di Napoli "L'Orientale"
Naples, Italy
03.2010

Skills

  • Problem-solving skills
  • Customer Service
  • Team Collaboration
  • Workplace Safety

Certification

  • Bulats (Business Language Testing Service) Cambridge University Level C2

Timeline

File and Mail Clerk

NAVSUP FLCSI - NAPLES
10.2017 - Current

Lifeguard

MWR Aquatics
06.2017 - 09.2017

Recreation Aid

MWR Aquatics
06.2016 - 08.2016

Recreation Aid

MWR Aquatics
05.2015 - 09.2015

High School Diploma -

Liceo Linguistico "Artemisia Gentileschi"

Bachelor - Laurea - English And Spanish Language And Literature

Universita' Degli Studi Di Napoli "L'Orientale"

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Claudia Ginevra Parascandolo