Claudia Graves

Administrative Assistant

Window World

02.2014 - Current

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed filing system, entered data and completed other clerical tasks.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Executed record filing system to improve document organization and management.
Assisted coworkers and staff members with special tasks on daily basis.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Created and maintained databases to track and record customer data.
Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.