Claudia I. Luna-Perez
Chicago,Illinois
Summary
Experienced team player and self-starter, client-driven advocate with 9 years of experience acting as liaison between clients and service providers. Skillfully meet diverse needs and address issues to maintain efficiency and successful program outcome. Adaptive to specific client personal considerations and focused on supporting all aspects of recipient self-sufficiency and success. Well-organized and resourceful with detail-oriented and conscientious approach. Excellent reputation for problem solving and working in a team or independently in a fast-paced environment.
Human Services Professional with strong expertise in case management, client support, and community resources. Demonstrates reliable focus on team collaboration and achieving results, with adaptability to meet changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Recognized for effective communication and empathetic support.
Overview
13
13
years of professional experience
Work History
Human Service Case Worker
Illinois Department of Human Services
04.2014 - Current
- Under direction, and independently performs professional casework activities in providing public assistance services available through the Illinois Department of Human Services (IDHS) as well as auxiliary state, local and federal programs.
- Develop and maintain expertise in use of policy and regulations reference to determine eligibility for all programs.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Described procedures, requirements and benefits to clients and interested parties.
- Established positive relationships with recipients and asses goals for self-sufficiency.
- Consistently treat customers, stakeholders, partners and co-workers with dignity and respect.
- Writing of comprehensive case notes and proper documentation for supervisory and quality control reviews.
- Make appropriate referrals to other DHS programs, state services or local private services to ensure applicant receives available benefits.
- Answered over 50 calls and provided in-person assistance to over 100 participants weekly.
- Recorded information and obtained quantitative and qualitative data on client details to provide services requested.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
Family Support Specialist
It Takes A Village Early Learning Center
08.2012 - 03.2014
- Responsible for recruiting and enrollment of eligible children and families to provide comprehensive services, encourage family involvement and maintain enrollment up to agency standards.
- Interviewed individuals and families to assess needs and provide referral to resources and services.
- Completed home welfare checks to align with state and program guidelines. informing parents of school and/or community resources and providing child development/parenting information, and setting family goals.
- Delivery of different social services including assistance programs, such as; child-care, food programs and affordable housing.
- Conduct outreach, recruitment and maintain networking with different agencies providing social services to families.
- Provides or assists with providing health screenings, immunization verifications, and outside agency referrals.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Participate in meetings and trainings which provide professional development/growth.
- Plans and facilitates family meetings and parent involvement events.
- Maintained detailed case notes, documents and records for legal and research purposes.
- Collaborated with community program leaders and advocates to make resources accessible to families in need.
Education
Bachelor of Arts - Social Work
Northeastern Illinois University
05.2012
Skills
- Strong Communication Skills
- Bilingual -Spanish/English
- Cultural awareness
- Computer programs and software
- Excellent verbal and written communication
- Community Resources and referrals
- Expertise in advocacy and problem solving
- Behavioral interventions and Family services
Languages
Spanish
Native or Bilingual
Timeline
Human Service Case Worker
Illinois Department of Human Services
04.2014 - Current
Family Support Specialist
It Takes A Village Early Learning Center
08.2012 - 03.2014
Bachelor of Arts - Social Work
Northeastern Illinois University
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