Claudia J Mata
Burbank,CA
Summary
Talented Case Manager with over 10 years of experience providing care across a variety of patient care settings. Adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager Specialist RN
Kaiser Permanente
Los Angeles, CA
09.2014 - 01.2022
- Managed 300+ patients to ensure successful implementation of treatment plans.
- Created and executed workflows to maintain detailed documentation of education services.
- Chart analysis and utilization review. Audited patients’ electronic medical records for quality assurance.
- Nurse diabetes educator for adult and pediatric populations.
- Partnered with physicians, social workers, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
Clinic Registered Nurse
Pediatrics Ambulatory Care, Kaiser Permanente
Los Angeles, CA
09.2011 - 09.2014
- Provided direct patient care
- Telephone Triage
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence
- Managed over 50 patients' calls and e-mails per day
- Performed staff training for annual competencies.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
Staff Nurse
RN Medical Surgical/PediatricsUnit, Kaiser Permanente
Los Angeles, CA
07.2008 - 09.2011
- Provided direct patient care, stabilized patients and determined next course of action
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Collected blood, tissue and other laboratory specimens and prepared for lab testing
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection
Education
Master of Science - Nursing,Informatics
Capella University
Minneapolis, MN04.2023
Bachelor of Science - Nursing
California StateLos Angeles
Los Angeles, CA07.2008
Skills
- Remote Case Manager amid Covid-19 Pandemic responsible for care management of adult and pediatric patients
- Efficiently troubleshooting, triaging and escalating patient phone calls
- Progress Evaluation
- Telephone Etiquette
- Intervention Plans
- Case Management Tracking
- Utilization Management
- Multitasking and Organization
- Staff Training
- Direct Patient Care
- EMR Systems
- Patient Assessments
- Interdisciplinary Collaboration
- Medication Side Effect Knowledge
- Verbal and Written Communication
- Patient Management
- Community Resources
- Educational Evaluation
- Treatment Planning
- Patient and Caregiver Education
- Documentation
Certification
- CDCES
- American Heart Association BLS
- Public Health Registered Nurse
Languages
Spanish
Native or Bilingual
Timeline
Case Manager Specialist RN
Kaiser Permanente
09.2014 - 01.2022
Clinic Registered Nurse
Pediatrics Ambulatory Care, Kaiser Permanente
09.2011 - 09.2014
Staff Nurse
RN Medical Surgical/PediatricsUnit, Kaiser Permanente
07.2008 - 09.2011
Master of Science - Nursing,Informatics
Capella University
Bachelor of Science - Nursing
California StateLos Angeles
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