Summary
Overview
Work History
Education
Skills
Timeline
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Claudia M. Lopez

Brookfield,IL

Summary

Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support clients and communities in need.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
02.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Social Work Intern

Corazon Community Services
08.2022 - 04.2023
  • Interviewed clients to assess needs and determine most suitable needs and services.
  • Offered community resource guidance to clients to meet family needs for assistance.
  • Consulted with other professionals to gain insight and advice and build strong network within organization.
  • Conducted outreach to local referral sources to build strong partnerships for supportive services.
  • Represented organization within local communities to provide advocacy services to clients and establish relationships with other organizations.

Sales Associate

Goodwill, Corporation
04.2017 - 09.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.


Business Development Specialist

Webb Auto Outlet
07.2019 - 03.2020


  • Conducted 100+ outbound phone calls to potential customers
  • Learned and followed scripted processes for making and receiving sales/lead phone calls
  • Responded to customer emails immediately during scheduled hours
  • Worked as part of our team
  • Learned the basics of Chevrolet and Hyundai upgrade options and features

Education

High School Diploma -

Lincoln Way West High School
New Lenox, IL.
05.2018

Associate of Arts - Liberal Arts

Harold Washington College
Chicago, IL.
05.2020

Bachelors of Social Work - Social Work

Northeastern Illinois University
Chicago, IL
05.2023

Skills

  • Skilled in Microsoft applications: Word, Excel, Outlook, and Powerpoint
  • Clear and effective communication skills
  • Effectively utilizes time management
  • Patient in customer service-related complications
  • Retail Management
  • Conflict Mediation
  • Cash Register Operation
  • Coffee Machinery
  • Adaptive and Creative
  • Case Planning and Management
  • Therapeutic Exercise
  • Group Therapy
  • Case Management
  • Supportive Counseling
  • Peer Support
  • Group Activities
  • Team Collaboration
  • Client Support
  • Community Referrals
  • Client Service

Timeline

Social Work Intern

Corazon Community Services
08.2022 - 04.2023

Barista

Starbucks
02.2022 - Current

Business Development Specialist

Webb Auto Outlet
07.2019 - 03.2020

Sales Associate

Goodwill, Corporation
04.2017 - 09.2021

High School Diploma -

Lincoln Way West High School

Associate of Arts - Liberal Arts

Harold Washington College

Bachelors of Social Work - Social Work

Northeastern Illinois University

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Claudia M. Lopez