Open To Work
Claudia “Michelle” Felasco
LPN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1987
1987
years of post-secondary education
1
1
Certification
Work History
QI Coordinator/LPN
United Healthcare Group
Tampa, Florida
02.2020 - Current
- Facilitate patient intake and diagnostic workflows by coordinating directly with assigned medical centers to ensure timely testing and procedures.
- Manage data integrity by uploading completed medical documentation to carrier portals in compliance with reporting standard's
- Disseminate updated patient rosters and requirements from carriers to clinic staff to streamline care delivery.
- Conduct clinical staff training and provide "report card" analytics to track center performance and identify areas for improvement.
- Collaborate with cross-functional team members to provide coverage and operational support across multiple territories.
Crisis Care Nurse
Suncoast Hospice
Clearwater, FL
04.2016 - 02.2020
- Holistic Patient & Family Advocacy: Delivered compassionate end-of-life care, focusing on the physical, emotional, and spiritual needs of terminally ill patients and their support systems.
- Interdisciplinary Collaboration: Partnered with a multidisciplinary team (physicians, social workers, and chaplains) to design and execute comprehensive, individualized plans of care.
- Advanced Symptom Management: Administered complex medication regimens and utilized specialized pain management protocols to maximize patient comfort and quality of life.
- Clinical Education & Guidance: Provided vital education to families regarding the physiological stages of the end-of-life process, empowering them to provide informed care and emotional support.
- Crisis Intervention & Home Health Response: Conducted urgent residential visits to assess patient status, address family concerns, and stabilize symptoms during acute episodes.
- Technical Proficiency: Performed skilled nursing interventions, including Foley catheterization and wound care, with strict adherence to sterile techniques and patient dignity.
- Post-Mortem Care & Coordination: Performed respectful post-mortem care and managed the logistical transition by coordinating with funeral homes and ensuring all regulatory documentation was completed.• Continuity of Support: Provided unwavering emotional support and clinical guidance to families during the immediate bereavement period, remaining on-site until the patient was transitioned from the residence.
LPN Office Nurse
Pinellas urology
St. Petersburg, Florida
04.2015 - 03.2016
- Clinical Triage & Assessment: Performed rapid patient triage, assessing acuity and prioritizing care delivery in a high-volume clinical environment.
- Specialized Urological Procedures: Assisted physicians with complex sterile procedures, including bladder instillations/treatments and the calibration of InterStim neuromodulation devices.
- Advanced Nursing Interventions: Demonstrated technical proficiency in catheterization (insertion and management), intramuscular/subcutaneous injections, and phlebotomy.
- Patient Education & Counseling: Provided detailed pre- and post-procedure education, ensuring patients were fully informed on treatment plans, medication adherence, and device management.
CRC/LPN Office Nurse
Florida Clinical Research Center
Clearwater, FL
06.2014 - 04.2015
- Protocol Management & Compliance: Conducted comprehensive reviews of study protocols to ensure strict adherence to sponsor requirements and regulatory guidelines.
- Staff Training & Documentation: Facilitated specialized training for all study personnel; meticulously documented training logs to maintain inspection-ready Essential Documents
- Regulatory Support: Authored and organized study-specific documents for submission to sponsors, ensuring all pre-study requirements were met ahead of site initiation.
- Patient Advocacy & Enrollment: Managed the informed consent process, ensuring participants fully understood study parameters while maintaining high enrollment and retention rates.
- Clinical Data Oversight: Executed study visits in compliance with time-sensitive protocols, performing clinical tasks (labs, tests, and procedures) while collecting required source data.
- Interdisciplinary Coordination: Synchronized complex scheduling between patients, the Principal Investigator (PI), and ancillary departments to meet strict protocol windows.
- Data Integrity: Expertly managed data entry into Electronic Data Capture (EDC) systems, ensuring accuracy, resolving queries promptly, and maintaining "ALCOA-C" standards.
CRC/LPN Office Nurse
Dr’s Moukaddem and Barkov
St. Petersburg, Florida
04.2010 - 03.2014
- Clinical Triage & Assessment: Performed rapid patient triage, assessing acuity and prioritizing care in a fast-paced clinical environment to optimize provider workflow.
- Laboratory Expertise: Managed full-cycle specimen handling, including phlebotomy (blood draws), centrifugation, and preparation of lab kits for courier transport in accordance with OSHA standards.
- Diagnostic Testing: Conducted point-of-care testing (POCT) including urinalysis (dipsticks), HCG pregnancy testing, 12-lead EKGs, and spirometry with precise documentation of results.
- Administrative & EMR Management: Maintained high data integrity within the Electronic Medical Record (EMR) system; managed prescription refills and pharmacy communications under provider supervision.
- Surgical & Procedural Support: Provided hands-on assistance during minor in-office procedures, ensuring sterile field maintenance and patient comfort.
- Quality & Compliance (HEDIS): Actively participated in HEDIS data collection and quality improvement initiatives to ensure the clinic met national benchmarks for preventative care.
- Inventory & Logistics: Managed medical supply procurement and inventory levels, ensuring all exam rooms were fully stocked and high-cost supplies remained within budget.
Education
Practical Nursing Certificate - Nursing
Pearl River Community College
Poplarville, MS 09.1994 - 08.1995
General Education Diploma
Sheridan, WYSkills
- Data management
- Patient advocacy
- Clinical training
- Care coordination
- Quality improvement
- Patient education
- Workflow optimization
- Crisis intervention
- Effective communication
- Time management
- Work Planning and Prioritization
- Best practices implementation
Certification
- Florida State Board of Nursing License and compact license: # PN1226041
Issued July 2006
Expires July 2027
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$67000/yr - $200000/yrTimeline
QI Coordinator/LPN
United Healthcare Group
02.2020 - Current
Crisis Care Nurse
Suncoast Hospice
04.2016 - 02.2020
LPN Office Nurse
Pinellas urology
04.2015 - 03.2016
CRC/LPN Office Nurse
Florida Clinical Research Center
06.2014 - 04.2015
CRC/LPN Office Nurse
Dr’s Moukaddem and Barkov
04.2010 - 03.2014
Practical Nursing Certificate - Nursing
Pearl River Community College
09.1994 - 08.1995
General Education Diploma