Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Claudia More

Yonkers,NY

Summary

Reliable Relationship Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Associate, Senior Relationship Banker

Santander Bank Us
The Bronx, NY
07.2021 - Current
  • Built and maintained relationships with peers and upper management to drive team success.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Mentor, influence staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Direct and coach employees, supervising activities to drive productivity and efficiency.

RM Small Business Owner Specialist

Bank of America
The Bronx, NY
01.2021 - 06.2021
  • Support to Drive region digital focus on my markeet and turning it to the #1
  • primary point of contact within financial center for small business clients
  • resident expert for small business products, services and strategies
  • Meet the unique priorities of small business clients, including managing cash flow, improving business, managing employees, banking with convinience

Relationship Manager

Bank of America
The Bronx, NY
12.2018 - 12.2020
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Generated reports regarding customer interactions, performance metrics, and revenue goals.
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.

Operations Manager

Bank of America
New Rochelle, NY
08.2010 - 11.2018
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Train and Develop new hires and tellers.

Education

Some College (No Degree) - Business Administration And Management

Bronx Community College of The City University of New York
The Bronx, NY

Skills

  • Staff Development
  • Scheduling and Coordinating
  • Training and Development
  • Employee Coaching and Motivation
  • Team Leadership
  • Decision Making
  • Managing Operations and Efficiency
  • Brand Management
  • Customer Relationship Management

Languages

Spanish
Professional

Certification

  • public notary
  • top performance ceertificate
  • volunteer in community programs, SYEP, Junior Achievement of New York
  • Bank Of America Signature Class

Timeline

Associate, Senior Relationship Banker

Santander Bank Us
07.2021 - Current

RM Small Business Owner Specialist

Bank of America
01.2021 - 06.2021

Relationship Manager

Bank of America
12.2018 - 12.2020

Operations Manager

Bank of America
08.2010 - 11.2018

Some College (No Degree) - Business Administration And Management

Bronx Community College of The City University of New York

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Claudia More