Claudia P Fernandez
5044 Shadycrest Columbus,OH
Summary
Hardworking restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Flexes easily between different positions to meet demand.
Overview
25
25
years of professional experience
Work History
FOH Team Member
Chick-fil-A
05.2018 - 03.2024
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Restaurant Team Member
Morettis Upper Arlington
06.2023 - 12.2023
- Enhanced food presentation by skillfully arranging dishes and garnishing plates.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Managed inventory levels effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients.
Restaurant Team Member
Burger King
06.2018 - 12.2018
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
Cleaning Crew Member
Sammis Cleaning
08.2017 - 01.2018
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Reduced complaints from clients by addressing their specific cleaning requests and preferences.
- Improved overall team productivity with proper time management and prioritization of tasks.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
Babysitter
Self-employeed
08.2015 - 05.2017
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Played games, worked on puzzles, and read books to young children.
Customer Service Representative
United Airlines
10.1998 - 12.2004
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
GED -
Art School
Mexico City1996
GED -
Brigham Young University
Provo, UT1995
Skills
- Reservation Management
- Phone Etiquette
- Order Taking
- Cleanliness
- Greeting guests
- Team Collaboration
- Multilingual
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Limited Working
Timeline
Restaurant Team Member
Morettis Upper Arlington
06.2023 - 12.2023
Restaurant Team Member
Burger King
06.2018 - 12.2018
FOH Team Member
Chick-fil-A
05.2018 - 03.2024
Cleaning Crew Member
Sammis Cleaning
08.2017 - 01.2018
Babysitter
Self-employeed
08.2015 - 05.2017
Customer Service Representative
United Airlines
10.1998 - 12.2004
GED -
Art School
GED -
Brigham Young University
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