Claudia Patricia Contreras Perez
Miami,Florida
Summary
Enthusiastic person with experience in analyzing problems on service calls and finding effective solutions. Engaging and friendly character with experience in building customer relationships.
Overview
19
19
years of professional experience
Work History
Registry Office Operational Technician
City Hall
01.2005 - 05.2024
- Maintain a safe work environment by adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Customer service and guide them through the steps to solve their problems.
- Increased customer satisfaction with prompt and knowledgeable support by resolving issues.
Education
Associate of Science - Business Administration
System Center
Barranquilla, Colombia11.2005
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
Customer Service
Client Advocacy
Data Entry
Individualized Support
Computer Skills: Microsoft, Word, Excel, Adobe, Power Point,
Timeline
Registry Office Operational Technician
City Hall
01.2005 - 05.2024
Associate of Science - Business Administration
System Center
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